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309 Topic threads
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Home and heating
RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

Updated on 14/11/24 by Abby_OVO Check out our dedicated RTS FAQs page for more information. RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve go

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Firedog
Plan Zero Hero
15 hours ago
Shads_OVO
Community Moderator
Shads_OVOCommunity Moderator
Posted in Home and heating
Upcoming Heat Pump Plus Trial

What is it?We’re launching the UK's first nationwide heat pump flexibility trial, where heat pumps automatically reduce energy use during peak demand without affecting your comfort or heating.  This trial will help us understand how we can use smart tech to improve the grid for a greener future. We'll be offering this trial from mid November throughout winter. We’ll be collecting data about energy consumption and how this level of flexibility impacts customers.  We’re working with Nesta, the UK’s social innovation agency. Nesta’s aim is to find new ways to tackle society's big problems in education, the environment and health. Customers who take part in the trial, which includes completing a few surveys and interviews, will receive a £100 shopping voucher from Nesta at the end of the trial period. Who is eligible? To take part in the trial customers will need to have a compatible Vaillant aroTHERM 3 post 2016 or an aroTHERM Plus heat pump with a connected myVAILLANT Connect internet ga

1040
Shads_OVO
Community Moderator
26 days ago
BPLightlog
Plan Zero Hero
BPLightlogPlan Zero Hero
Posted in Home and heating
Dashboard for Home UsageBlog

With the raft of online apps and services now in everyday use, I had begun to get frustrated that for some simple things (like thermostats, energy usage and security cameras) it was necessary to open a whole array of different programs. I stumbled across the concept of gathering these together under one service and now have a very easy, comprehensive option via something called Home Assistant (HA). (available on mobile app and pc)Although it has been many years since I did any real programming, I decided to try out this system and have found it a lot easier to put together and operate than I expected.First of all, I need to say that it is often not totally without cost. The system can be run on an existing computer but as the service really needs to be running all the time, most people tend to use some sort of minicomputer. I used something called a Raspberry Pi. This is a small electronics board – which can be bought as a full system or piece by piece – which links to your broadband r

26212
BPLightlog
Plan Zero Hero
5 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Home and heating
Solar installed by OVO? We’d love to hear from youBlog

Updated on 09/10/24 by Shads_OVOSolar power is a great way to generate your own renewable energy, and gain energy independence. We’re proud that we’re now offering solar, even if you’re not an OVO customer. If you’ve recently begun your solar journey and had your panels installed by OVO we’d love to hear more about your experience.  Not yet had solar installed but thinking about it? See our solar product page.  Whether you’ve already got solar panels, are interested in getting them installed, or are simply a green tech enthusiast here to find out more – we’ve got a number of topics here on the Forum which may interest you. Find out more about OVO’s solar offering:   Check out this collaborative user guide to all things solar:   Here’s a community members guide to help if you’re planning a DIY-approach to installing solar panels:  We're also looking to get some feedback from customers who have Charge Anytime and Solar, on what they would like to see if we were able to offer both service

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Chris_OVO
Community Moderator
7 months ago
C
Carbon Cutter*
Chris ACarbon Cutter*
Posted in Home and heating
Gas meter valve hasn't opened valve after top up

Hi there, I appreciate this has probably been asked and answered many times, but I've just topped up my Ovo card, inserted into my meter and the gas valve hasn't opened. There's £58 on the meter, the meter says ON B3, but I've got no supply. This hasn't happened before, it usually opens after a few seconds. I was directed by the Chat Bot to call 0800 111999 and they hung up on me. I'm working a late shift tomorrow and I'm not going to be able to get anything done now until after Christmas.  It's quite an old meter. I've attached a photo of it. Is there a procedure to get the gas valve to open? Thanks.  Chris  

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C
Carbon Cutter*
18 hours ago
C
Carbon Cutter*
CutliffCarbon Cutter*
Posted in Home and heating
no gas supply to house

Hi There,Bit of an odd one here.Used gas last night as per usual no problem but came into house early tonight (23rd) and no gas throughout house.Checked with neighbours and their supply was ok so tried to contact OVO but it was shut.Went outside to check gas meter and the display was blank so in desperation turned off stop valve and pressed the red and black buttons several times and opened the valve again.Eventually the display lit up with the message "opening valve " and then the display returned to a normal setting.I went back into house and the gas supply was as back.Is this normal as I know electricity trips but gas and is it likely to happen again and is it safe.Any explanations would be greatThanks in advance

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Bradley_OVO
Community Manager
20 hours ago
P
New Member**
PerryMoles1New Member**
Posted in Home and heating
meter down.

Had a fault on boiler, gas repair man said it’s a fault with the outside gas meter. Phoned Ovo they’re closed until Monday, and the emergency number said they couldn’t do anything as they’re not the energy supplier, and as the meter is down it’s up to Ovo. I’ve got chronic health problems, and really can’t be in the cold until next week. Any advice please? 

545
Bradley_OVO
Community Manager
1 day ago
C
Carbon Cutter*
CazSCarbon Cutter*
Posted in Home and heating
Technical issues with RTS replacement

An engineer has visited and said he cannot replace our RTS meter as planned due to the type of meter it is and it is technically complicated. He has taken photos to go back to OVO.What support is there for people with these issues and what is the process. What if it can't be resolved before June 2025?Why was there not a process to send photos in advance? What communication is OVO providing about these situations?Also the advice about tariffs has been poor and organising an appointment was difficult. 

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Firedog
Plan Zero Hero
3 days ago
S
Carbon Cutter*****
SorinCarbon Cutter*****
Posted in Home and heating
Mitsubishi Ecodan Produced energy shows 'INVALID'

Hello! I own a Mitsubishi Ecodan 14kW and the display shows ‘INVALID’ when selecting Delivered Energy. It runs ok, it records Consumed Energy. I remember that in the past the section showed some calculated values. Please see the right column, the second icon with battery with value 4321kWh. I have all the sensors, including external boiler (that did never needed to start)Can anyone advise there to look ?A picture from the book, just as an example is below. Thank you in advance for any suggestion 

282
Abby_OVO
Community Manager
4 days ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in Home and heating
Heat pumps - What’s your experience of the benefits and downsides to an ASHP?SHARE YOUR EXPERIENCE

Updated on 12/12/23 by Abby_OVO  Advantages and Disadvantages of Air-Source Heat Pumps (ASHPs) - Share your experience As one of the leading options in our journey to decarbonising the way we heat our homes, Air Source Heat Pumps (ASHPs) are really heating up (pun intended) and generating much discussion, both amongst the AHSP trialists here on the OVO community and in this recent article written by our content team covering both the advantages and disadvantages of this low carbon heating set-up. We know a lot of you here have gained first-hand experience of life with an ASHP in 2021 and we want to give you another chance to share your stories and help others considering an ASHP installation in 2022 and beyond!  As the article outlines one of the main benefits of opting for this heating system over alternatives will be it’s green credentials: “They don’t give off any nasty carbon emissions” How important was this as a factor in making you decide on an Air-Source Heat Pump and how do yo

365489
Peter E
Plan Zero Hero
5 days ago
spmsupun
Carbon Catcher*
spmsupunCarbon Catcher*
Posted in Home and heating
Can an electric boiler consume electricity while not in use?

When I first moved to OVO, I didn’t have an IHD, but now that I do, I’ve figured out why my usage seemed so strange. I have an electric boiler, and I’ve noticed it uses electricity even when I’m not using hot water or heating. Sometimes it runs for hours, and other times just for about few minutes. The usage varies between 3kWh and 6kWh. Is this normal for an electric boiler, or could there be something wrong with it?

783
spmsupun
Carbon Catcher*
6 days ago
H
Carbon Cutter*
hotfigsCarbon Cutter*
Posted in Home and heating
Does the OVO sold Tado support OpenTherm

On the Tado website it looks like there are two versions of the Wireless Smart Thermostat Starter Kit V3+, one with OpenTherm and one without. Does anyone know if the one that Ovo are selling is the OpenTherm version or not? Thank!

477
Chris_OVO
Community Moderator
7 days ago
T
Carbon Cutter****
Tazzyy74Carbon Cutter****
Posted in Home and heating
I think my meter may have been tampered with?

Hi I need help I'm been charged 300 / 400 for electric some months I'm single parent in 3 bedroom house and my heatings been off since it warmed up in Feb 2022 .I've nothing turned on hardly in my house just a freezer fridge that run all day I have no heating we sleep down stairs but I'm still getting outrageous bills .A meter reader said whwn I posted a picture of my meter it's been tampered with but my energy company won't listen they said the locks still on it but theirs more wires than b and q 

75088
Chris_OVO
Community Moderator
8 days ago
S
Carbon Cutter*
steven1purse2Carbon Cutter*
Posted in Home and heating
Solis inverter

My Solis inverter always shows limbytemp whenever it's around 30 degrees Celsius outside. The internal temp is around 84 degrees Celsius. It's not in the sun and is in a breezeway. The fan seems to be working. Is this normal. Any advice would be much appreciated 

385
BPLightlog
Plan Zero Hero
9 days ago
G
Carbon Cutter*
gdebruin
Posted in Home and heating
Underfloor heating Mitsibushi Ecodan System

I have recently moved into a new property that uses a heat pump.  It seems very energy “heavy” at the moment.   I check the readings hourly and use around 10kw every hour as things stand at the moment.  The system is set to run 2 zones and both zones make use of the consumption curve.  House is not boiling warm but is confortable around 10deg but just cannot see why the pump runs 24/7 non stop.  Any advice would be much appreciated.  Is it standard to use so much energy on the heatpump on cold days and does this alwyas run 24/7.  

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juliamc
Carbon Catcher***
10 days ago
juliamc
Carbon Catcher***
juliamcCarbon Catcher***
Posted in Home and heating
Gas boiler lower flow temperatures: it it a good idea ?

I’ve suggested to a friend that he will get a more comfortable heat from his combi boiler with radiators by turning the flow temperature down and running the heating for longer. He’s done this and agrees. However, his recent boiler service engineer told him not to do this ! He said “Condensates can build up and cause corrosion to components (long-term). Units are designed for mid- to high-running.” Odd that they can be turned right down then…. 🤔 How true is this about the corrosion?

656
Nukecad
Plan Zero Hero
10 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in Home and heating
Air source heat pumps (ASHP) and drainage - Why do heat pumps emit so much water?

As we’ve got plenty of Air-Source Heat Pump early adopters here, we’re hoping you might be able to share your experience of a little discussed aspects of your heating system: drainage. Have you noticed your outside unit emitting water? If so are there any factors that increase or decrease the amount of water released? 

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M
Carbon Cutter**
12 days ago
S
Carbon Cutter*****
SorinCarbon Cutter*****
posted in Home and heating
Mitsubishi Ecodan not switching accoding to Cost Boiler selection

Hello! I own a Mitsubishi Ecodan / Zubadan ASHP 14kW with a gas boiler attached as backup heat source. It can help in colder periods but it should also switch based on energy price.Mitsubishi also released this document https://hoctorrefrigeration.com/wp-content/uploads/2020/09/ECODAN-Hybrid-Boiler-Application.pdf Which states that it can be achieved but it is not technical. The HP has an Intelligent operation mode where it can select Cost based between electricity and gas based on the price/kW of each energy. I expect as example that at a certain outside temperature,COP=3 and 3kW heating are produced from 1kW electricity1kW electricity costs 0.6. But it produces 3kW heat with a cost of 0.2 /kWheat 1kW produced with gas costs 0.2 => it pdocudes 1kW heat with a cost of 0.2=> it should stay as soon as the outside temperature drops and COP drops => it should switch to gas boiler.Settings:Service menu / Operation settings / Boiler Operation / Hybrid settings/Priority Mode: Cost Se

14721
S
Carbon Cutter*****
13 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Home and heating
Solar Photovoltaic (pv) panels: Installation, apps, export payments and ROI - User guideTutorial

Updated on 05/06/24 by ChristopherS_OVO:Interested in generating energy from the sun? 🌞 Guess what...   Thanks to the help of our PV champions and Plan Zero heroes, we’ve put together a collaborative guide to all things solar.  Thinking about getting into the micro-generation game but don’t know where to start? - Check out the info below for what you might need to consider before  joining the solar panel club.  Below is a series of experiences and insights from community members for you to get a different point of view on this energy generating tech. Please note that this is not the viewpoint and advice of OVO. As always, it’s important to do your own research. Check out our Forum guidelines here. How many PV panels do you have, and what type?    I have PV panels - 14 of them, styled “8.33 285w ETERNITY+10 PV modules”.  They are made by Table Trading S.L. aka 8.33 Solar.      I have a 4kW domestic solar PV installation since 2016.· The array is 12 x 330w Panasoni

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BPLightlog
Plan Zero Hero
13 days ago
B
Carbon Cutter*
Brennie66Carbon Cutter*
Posted in Home and heating
What is most efficient way to run heating for my Mitsubishi Ecodan Air Source Heat Pump?

So confused, what is most efficient way to run heating. At moment I do not have it on timer (as advised) I have it set at 19, then turn down to 15.5 when too warm in flat. I have my water on timer coming on an hour in morning & hour at night. I have 2 bedroom flat and live on my own. Being a pensioner I need it to run efficiently. Thanks 

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Emmanuelle_OVO
Community Manager
13 days ago
A
New Member**
AntoineNew Member**
Posted in Home and heating
Daikin Altherma 3 H HT with or without a buffer tank

Hi there, I have a Daikin Altherma 3 H HT installed last year with a buffer tank which means the Daikin is mainly working on the living temperature based on the weather curve as it does not have a thermostat connected to it. There is an option to use “modulation mode” which gives the Daikin the possibility to fine tune its leaving water based on the indor temperature and the target temperature. To use this option though I would need to remove/bypass the water tank/circulator and get a thermostat connected to the Daikin.My naive view is that running modulation mode allows to take advantage of the inverter technology and have the Daikin automatically running all the time at a minimum power and get closer to the objective of having the heat pump just constantly compensating for the heat loss.Are there people on the community using the modulation mode on their Daikin?I would be happy to get some feedback on how it works.Many thanks and sorry for this cancid and naive question.Regards,Antoi

552
Emmanuelle_OVO
Community Manager
15 days ago
R
Carbon Cutter*****
razorCarbon Cutter*****
posted in Home and heating
EcoDan Intermittent spikes in outside temperature reading

Hello!Yesterday I set my ground floor thermostats a couple of degrees higher. I thought that would keep the pump on to reduce the cycling. (more an experiment than anything)This morning I noticed there is still cycling but strangely coincides with intermittent spikes in the reading from the outdoor temperature sensor.Can anyone suggest what could cause this? 

799
juliamc
Carbon Catcher***
20 days ago
F
New Member**
FloasciiNew Member**
Posted in Home and heating
Mitsubishi heat pump auto adaptative mode, is it possible to use with emos thermostat instead?

I recently acquired a Mitsubishi heat pump ecodan, which is currently set to compensation curve mode, and I am using an Emos thermostat in my living room. I would like to switch the heat pump to Auto Adaptive mode. However, the desired temperature is being measured in my garage, where the heat pump is located. It seems possible to purchase a wireless Mitsubishi thermostat (PAR-WT50R-E) to address this. However, I would like to know if it is possible to use the existing Emos thermostat instead to save costs.Thank you in advance for your help!   

454
M.isterW
Carbon Catcher***
20 days ago
L
Carbon Cutter*
LSeagullCarbon Cutter*
Posted in Home and heating
Superdeal afternoon boost

Anyone else on Superdeal noticed that the afternoon 2 hr boost has vanished? Could understand if this was the summer but in winter it is imperative for storage heaters.

575
Shads_OVO
Community Moderator
20 days ago
D
New Member***
dougie72New Member***
Posted in Home and heating
I had my THTC meter removed 7 weeks ago and replaced with a single smart meter. When will the RTS meter be removed from my account? The presence of a second meter on my account blocks my ability to add Charge Anytime to my account.

I had my THTC meter removed and replaced with a smart meter 7 weeks ago.  I read that it can take up to six weeks for the meter to finish setting up so why is it still not set up?  The new smart meter is successfully sending a daily reading of 2 tariffs (Economy 10) which I can see on my account.  However I have yet to be billed for last month and this is now 10 days overdue.  The old RTS meter also still shows on my account even though it has been removed.  This appears to be messing up my account.  For example, when I click on Offers, I get the message “A Problem Has Occurred”.  I want to get Charge Anytime set up for my EV which was one of the reasons why I was so keen to get the Smart meter installed.  I have been so frustrated by the fact that nobody from Ovo can tell me the timeframe for the old meter to disappear from my account and when I might be able to add Charge Anytime.  I have even tried to switch supplier in my desperation to resolve this but this is blocked because of t

1153
Chris_OVO
Community Moderator
21 days ago

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