Home and heating

Hi there,  We recently moved into a new flat, and when we arrived we were told by the landlord that the house had been setup for Economy 7, though I had already signed us up to a 1 Year Fixed tariff with OVO. After a few phone calls, we have apparently been switched to Economy 7, but nothing shows up either on the smart meter or the outside meter so I have no idea what is happening - the immersion heater is also not working as expected, with the ‘7 hour’ switch heating the whole tank constantly.  My main question though is that after asking to switch to an Economy 7 tariff, we’re not on a tariff that has a peak rate of 31.75p/kWh, and an off peak rate of 21.37p/kWh, as well as a standing charge of 62p a day - having looked around a bit this seems ridiculously high to me so I wanted to see if anyone else felt the same? I didn’t get any heads up about what this rate would be so I’m a little shocked and confused. 

I have the pump: “30-007A IMP Pumps 10 -25-130” and Ecodan FTC 7. I am trying to change the flow speed in service menu, but the pump does not change speed.Any idea, what it can be, because in spring I was able to change the flow speed? The Ecodan using RC wireless temperature controller.This connection is from the pump 

Hi, A neighbour of ours has had household batteries installed. These are not linked to solar panels but tops them up on the lower rate (similar if not EV rate) and then runs the household off the battery during the day. Any excess can be charged back to the grid. Does anyone else do this through OVO? They are with a sea creature.

Hi ​@Ben_OVO ​@Chris_OVO Just turned on my heating on Sunday and the afternoon slot 2.30-5.30 was fine albeit on minimum, evening slot 9.30 -1.30 came on but didn't charge ( no credit was used)morning slot 5.30-8.30 was also fine.I phoned Customer Support on Monday to be told I am not on Economy 10 and have never been, I am still on THTC and no change of contract had been made after the meter swap.I asked if my meter would need reconfigured but unfortunately they couldn't answer and instructed me to call the PAYG team.Have just been on to PAYG team who transferred me to squad 70 ( a very nice guy called Jamie)who have done a pretty thorough investigation and it would seem multiple flags have been getting raised on my account since the swap but nothing actually done about it.The squad 70 backroom team have raised the issue again so hopefully it will be resolved soon. 

anyone do Night time battery charging  

Hello,I have an FTC6 system with a new PAR-WR51R remote controller. I set the room temperature to 20 degrees, but the actual temperature is 22 degrees.How can I adjust the settings so that they match?regards

Hello, we have recently had Solar Panels and a Heat Pump installed, so far so good. However as we are getting closer to Winter I am wondering what is the most efficient way to use our Heat Pump for heating. Do we use it like a traditional timer and set the heating to come on for a couple of hours in the morning and evening? Right now we have it set to manual (as recommended by our installer) with Heat set to 19 and Water set to 50. We also have an internal and external thermostat, does that make a difference?Sorry if this seems like a stupid question, but just looking to get some rookie advice🙂 

Reminder about boiler service sent to me 7 Sept but phone lines busy so tried emailing as advised by OVO. Was I surprised to get a reply to same email address advising that it wasn't connected to my account. When I tried login with alternative that email was invalid. How on earth can I book a service?

Are any forum members with a tariff with the peak and off peak at the same rates  

Hi! I just moved to my flat about a month ago and I'm still trying to figure out everything. I noticed a something strange yesterday, when I tried turning on off peak and normal supply between 12:30 and 7:30 which is my off peak period, the off peak active light did not come on but later on in the day by between 7 am and 12pm it came on and I had to turn it off as it was charging me heavily. Does anyone know how to resolve this issue please? 

Does anyone know what type of Solar Panel OVO partners supply, specifically monochrystaline or other?

We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added.

Have just bought a house with night storage heaters. To begin with I didn’t think they were working but this morning they were all just slightly warm despite being turned up to max. Is this usual (e.g. if they hadn’t been used for a long time)?

Hello I was just wondering if someone could help with an issue, I’ve been living in (removed by moderator) for nearly 5 years and not received any payment for my solar panels as I believe the old owner is taking the payments. Can someone get back to me to change this asap please. Either by email or phone.

Hi. I live in Scotland and had old fashioned storage heaters. I had the flat rewired so the old storage heaters came out and I bought Dimplex Quantum heaters to go in. Meanwhile, OVO installed me a smart meter in January and the engineer who installed it said I’d need to contact OVO to get the new meter upgraded to a 5 port version to accommodate the new storage heaters. Sounded straightforward, but on contacting OVO they now tell me I can’t have a dual rate meter and will have to run the system on the single rate. End of. They are very sorry etc. It’ll be unaffordable! Reading posts on this Forum, I can see there are the SMETS2 meters available - so what’s the problem I’m having? Any advice or suggestions very welcome. Thanks

IEC 1107 port? Where is it and how do you get a reading from it Please. Our Landis Gyr E110 meter has become faulty and shows no Digit at the 10,000 space. Consequently we are receiving no payment for one of the sunniest 1/4s ever. I have looked it up and the brochure indicates that if you access the above port you can read the memory and we should be able to get a reading. Can anyone advise Please.  I have tried to ask L&G they won’t come back to me. I have tried several P.V. electricians who similarly don’t seem to know how to do this. The only advise I have found was an Indian you tube which sadly I don’t understand but seemed to show exactly what I need. Please help, asking on behalf of my nonagenarian father

Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar   

My smart meter is configured to economy 10 and switches port 5 (the heating port) on and off as per the tariff times. My question is this during the off peak hours does my meter record all electricity used on port 5 and port 1 at the single off peak rate or does the smart meter only apply the off peak rate to port 5 while charging the port 1 consumption at peak rate 24 / 7 and only port5 at off peak when port 5 is connected