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MRP
Rank 1
Sep 8, 2026 4:41 PM UTC
Solved

Nissan app access through Kaluza/Enode failing

Hi OVO team, 

After the recent updates from Nissan UK, it appears while trying to add a new vehicle, the Kaluza/Enode request for access is still trying to access the old version of nissan eu app which after trying to login, keeps showing invalid credentials error message even though the credentials are correct. 

Please can this be fised ASAP.

Abby_OVO
Abby_OVOBest Answer
Community Manager
Sep 9, 2026 12:14 PM UTC

Hey ​@MRP 

 

I checked in with the Charge Anytime team on this one, they have said it’s a known issue and it's down to Enode and Nissan to fix, who are also aware and working on such a fix. 

 

If we here about a fix or have any updates we’ll pop them on this thread. Apologies for any inconvenience, hopefully they’ll be able to roll out a fix soon.🤞🏻

Currently Playing: She's Electric
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3 replies

Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
Sep 9, 2026 12:14 PM UTC

Hey ​@MRP 

 

I checked in with the Charge Anytime team on this one, they have said it’s a known issue and it's down to Enode and Nissan to fix, who are also aware and working on such a fix. 

 

If we here about a fix or have any updates we’ll pop them on this thread. Apologies for any inconvenience, hopefully they’ll be able to roll out a fix soon.🤞🏻

Currently Playing: She's Electric
Rank 1
MRPAuthor
Rank 1
Sep 18, 2026 12:30 PM UTC

Thanks for checking.  This issue is fixed now. Regards Mihir 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    Sep 21, 2026 7:31 AM UTC

    Morning ​@MRP, I hope you’ve had a nice weekend.

     

    I just wanted to swing by and say thanks for letting us know it’s all sorted now - great news - take care 😁.

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