Volvo C40 Not Charging - Anyone Experienced Similar?

I have a 2024 Volvo C40 Recharge and I have the Charge Anytime plan.

My charger is an Indra Smart Pro.

During the last month, OVO said they have not received any comms from the car to say how many units of electricity I have used to charge the car and, therefore, I have been charged the full rate.

Within the last week, when I connect my charger, no charge takes place. Normally, the car would start charging automatically and be fully charged by the departure time I set.

Within the car settings on the Charge section, I do not have a schedule set, this is disabled, but recently I have noticed that when I connect my charger, the schedule option automatically overrides and implements a start / finish time of 30 minutes which would not be sufficient to charge the vehicle.

This is hugely frustrating as I cannot charge my car unless I override the option to receive off-peak charging which then costs a lot more.

On previous instruction from OVO, I do not used the Indra app to set schedules as I’m told that everything now is managed via the Volvo app which send usage data to OVO (it used to!).

Also, I’m told not to use the Charge Anytime app as it is not required.

I have reset the Volvo infotainment system, the TCAM, and performed a force reset by plugging and unplugging the charger into the vehicle multiple times in quick succession.

None of this has resolved the issue and I’m at my wits end.

I’m in contact with the Charge Anytime team, but I don’t feel anyone knows how to resolve this.