No scheduled sessions showing in Smart Charging

I’ve been able to charge normally for months but new problem not experienced before today. The car would not charge as there were no scheduled sessions shared with the charger (Hypervolt Pro3). I’ve checked internet, turned the phone on and off to refresh the App, checking connections, changed the “ready by” time on the App to be shorter - still no charging or charging sessions shared with the charger. I’ve raised a tech ticket with OVO live chat team as they were out ideas. Has anyone had a similar problem?