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K
Rank 1
Katja
Rank 1
October 21, 2023
Solved

Charge Anytime - why won't it charge Mercedes 100%?

  • October 21, 2023
  • 61 replies
  • 3367 views

I just installed Charge Anytime for my Mercedes EQC 400.

I have it set on Min 50% and Max 100%. 

 

My question:

Why can’t it just be set to a 100% charge, or even 95%? I don’t want it to only charge 50%. I’ve tried it twice and all I get the car charged is around 50% but I need the battery to be fully charge for my longer journeys. It’s quite stressful not knowing if I’ll have enough battery or not when I leave the house in the morning.

Is it meant to work like this? Why can’t I just set the % I want it charged at? The highest I can move the Min charge to is 50%. I’ve contacted OVO but they’re not getting back to me.

 

Thanks.

Best answer by BPLightlog

Updated on 26/05/26 by Abby_OVO

 

To update all Forum Members who are part of the Mercedes / Beta Pilot:

 

This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 
  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

 

Hi @Katja , the Min setting is meant to indicate a low level for the EV so that it begins to charge if below this on connection. 
The Max is often lower than 100% as the batteries do not like being held at that level - your manual should tell you if this is right for your EV. 
You should indeed get a higher charge level if you’ve set a ready by time. 
Did you email the tech team?

(edited by moderator)

61 replies

BPLightlog
Super User
BPLightlogSuper UserSolved
Super User
October 21, 2023

Updated on 26/05/26 by Abby_OVO

 

To update all Forum Members who are part of the Mercedes / Beta Pilot:

 

This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 
  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

 

Hi @Katja , the Min setting is meant to indicate a low level for the EV so that it begins to charge if below this on connection. 
The Max is often lower than 100% as the batteries do not like being held at that level - your manual should tell you if this is right for your EV. 
You should indeed get a higher charge level if you’ve set a ready by time. 
Did you email the tech team?

(edited by moderator)

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
M
Rank 4
MikeyB
Rank 4
October 21, 2023

Hi @Katja  , how have you got Charge Anytime set up? AFAIK Mercedes models aren’t supported directly yet, so I presume you’re using one of the supported Indra or Ohme chargers?  I’ve used my Indra Smart Pro to charge a friend’s Mercedes EQA 250+ a couple of times, and both have worked fine.

K
Rank 1
KatjaAuthor
Rank 1
October 21, 2023

@BPLightlog 

I sent an email to the charge anytime address provided at the bottom of the FAQ in the app so will try technical team instead. I just spotted though, in the MercedesMe app, that charging level was set to 50% even though I’ve never seen levels in the app before and charging level in Anytime was set to 90%. I changed it to 90% in the Mercedes app now so let’s see what happens! 

    K
    Rank 1
    KatjaAuthor
    Rank 1
    October 21, 2023

    @MikeyB Ovo sent me an email last week saying my car was compatible now. So yes all set up on the app and connected to the car. They did mention though that its under development. I use a Hypervolt charger. 

    M
    Rank 4
    MikeyB
    Rank 4
    October 21, 2023

    Ah, it must be a very recent addition then. Hope it sorts itself out for you!

      C
      Rank 6
      Chris78
      Rank 6
      October 23, 2023

      @MikeyB ive just gone though the application and it says the Mercedes EQA is now compatible so im guessing all the EQ range will be. BUT unfortunately  I Still cant get anytime because Ive got Solar Panels 😭

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      October 23, 2023

      Hi @Chris78 , the Indra charger is compatible with solar … unless that’s not an option for you

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      C
      Rank 6
      Chris78
      Rank 6
      October 23, 2023

      unfortunately I got a Pod Pont 2 years ago so it would be £500 for the charger plus install. The 10p a Kw would only save me £100 a year so not worth it. Unless OVO change and let us use the direct to vehicle & Solar I will have to look at changing to Octopus 

        K
        Rank 1
        KatjaAuthor
        Rank 1
        October 23, 2023

        It’s not working great. Every time the charging stops, MercedesMe puts the max charge back to 50%. Yesterday I had to change it 12 times in order to get up to 90%. 

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        October 24, 2023

        Hey @Katja 

         

        Sorry to hear about the trouble you’ve been having with your EV charging.

         

        It might be worth sending the team an email via chargeanytime@ovo.com or to the Smart Home team at smarthome@ovoenergy.com, they might be able to offer some more specialist advice on this for you. Seen as it is a recent addition to the eligible list, there may just be some teething problems as such they can help to smooth out.

         

        Let us know how you get on.

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