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Rank 1
John Kneeshaw
Rank 1
August 26, 2026
Solved

New BMW will not connect to Ovo Charge App

  • August 26, 2026
  • 6 replies
  • 69 views

I have ben running the app with my 530e without problem. I have change the vehicle for a new IX3 50 and other won't connect yo the app.

 

I have disconnected and reconnect several time sand felt t for an hour to settle down and them done it all again.

 

I know there ws a problem integrating with BMW but i though t td been sorted

Best answer by Chris_OVO

Hey ​@John Kneeshaw,

 

Have you spoken with our Charge Anytime team about this yet? They should be able to triage the issue with you and help get you back online. 

 

You can get in touch directly Monday to Friday 9am - 5pm via:

 

Phone on 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

Email via ovocharge@ovo.com

 

I hope this helps 🙂

6 replies

Chris_OVO
Community Manager
Chris_OVOBest Answer
Community Manager
August 27, 2026

Hey ​@John Kneeshaw,

 

Have you spoken with our Charge Anytime team about this yet? They should be able to triage the issue with you and help get you back online. 

 

You can get in touch directly Monday to Friday 9am - 5pm via:

 

Phone on 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

Email via ovocharge@ovo.com

 

I hope this helps 🙂

Renewable energy jokes never get old.
Rank 1
John KneeshawAuthor
Rank 1
August 27, 2026

Yes 

Spoke to them. 

No help

Newcomer
Nimblz
Newcomer
September 9, 2026

Im having the same issue with my iX3 did you get a fix?

Rank 1
John KneeshawAuthor
Rank 1
September 9, 2026

No fix has been provided.

Fortunately we can use the time slot facility of the BMW app to smart charge instead of the useless OVO one

Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 10, 2026

Hey ​@John Kneeshaw,

 

I just wanted to check in with you. I asked the Charge Anytime team for an update and they mentioned that during your last conversation, you were going to send over some screenshots.

 

Those would really help them raise a tech ticket and work on a solution. Could you let me know if you’ve had a chance to send them?

Renewable energy jokes never get old.
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