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Chris W
Rank 2
Oct 16, 2026 1:24 PM UTC
Solved

Is Charge app only viewable in portrait on iPad?

My ovo ev app was always viewable in landscape on iPad but today it’s only viewable on iPad in portrait….im guessing something has caused this ? (iPad orientation lock is not on and no other app is affected ) 

TomThumb
TomThumbBest Answer
Rank 6
Oct 16, 2026 6:16 PM UTC

Updated on 30/10/26 by Ben_OVO

​@Chris W If you’re on about the ovo charge app, no rotation issues here, landscape & portrait both fine.

ovo charge app > 4.12.0

ipados > 27.0.1

 

Tom…

If you’re experiencing any issues with the Charge app, we’d recommend deleting it and reinstalling so you’ll have the latest version. Sometimes our apps may not function as they should on older tech like early iPad models.

3 meters: Smart Gas & Smart Elec / Traditional Gas meter
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TomThumb
Rank 6
TomThumbBest Answer
Rank 6
Oct 16, 2026 6:16 PM UTC

Updated on 30/10/26 by Ben_OVO

​@Chris W If you’re on about the ovo charge app, no rotation issues here, landscape & portrait both fine.

ovo charge app > 4.12.0

ipados > 27.0.1

 

Tom…

If you’re experiencing any issues with the Charge app, we’d recommend deleting it and reinstalling so you’ll have the latest version. Sometimes our apps may not function as they should on older tech like early iPad models.

3 meters: Smart Gas & Smart Elec / Traditional Gas meter
Rank 2
Chris WAuthor
Rank 2
Oct 16, 2026 8:33 PM UTC

Thanks Tom. Yep, that’s the version I’ve got. Until yesterday, I’ve always viewed app in landscape on iPad, now it comes up in portrait and doesn’t fit a landscape view, so I now have to rotate the iPad to see the full app. I’ve removed and reloaded the app, tried turning iPad off/on but still can’t see the full app in landscape, it’s there but squashed up and doesn’t seem designed for viewing in landscape. Perfectly ok in portrait.  Bit frustrating. 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd