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Rank 2
Daffs
Rank 2
Aug 20, 2026 8:54 AM UTC

Anytime Error - Not Plugged In, when it is

VW ID.3, VW Granny Charger - no schedules or anything set in car, charging only controlled by OVO app , i.e. ready by and 80% limit set.

For 18 months this has worked fine, but for the last month it rarely completes a charge.

It now stops, the VW app reports charging error and OVO app say “Not plugged in”. The granny charger lights are all green.

Have deleted and re loaded both apps, re-registered car, reset anything i can find to reset! No change.

I have discovered if I do nothing except click charge on the VW app it starts charging and the OVO app eventually changes to “Smart Charging”. So its clearly not a physical thing or fault with granny charger as it all restarts but may/may not cut out again after a while. Obviously I cant keep checking the app, especially at night :)

I think it occurs when OVO reschedules, before the app would say rescheduling to.. and sure enough restart and do this until charge limit reached.

Now though something has changed. OVO app, VW servers, who knows?

But my question is , am i the only one using this arrangement, is yours fine?

Thanks

and just about to call ovo - if i get a result obviously i will report back.

12 replies

Rank 6
woodstok2000
Rank 6
Aug 20, 2026 7:15 PM UTC

I have a VW ID7, 7kW charger but otherwise setup is the same as yours.  Charged the car last night with no issues and I’ve not noticed anything before that either.  Might be specific to the granny chargers?

    Rank 2
    DaffsAuthor
    Rank 2
    Aug 20, 2026 8:08 PM UTC

    Thanks for taking the time to reply. 

    This afternoon I sat in car I looked at all settings and I had release connector at end of charge set. 

    The car was plugged in and not charging, it was at 80%,  the car showed it as plugged in, ovo app said "not plugged in". When I set that setting to off quite shortly after the OVO app said "ready to charge".

    I wonder. 

    It will be a few days before I need a recharge, but I live in hope :)

    It's a shame I don't know anyone with a dumb charger to try to see if it's my charger. But after the error if I restart it starts charging straight away so im suspecting charger ok and it's a server/car/app communication issues. 

     

    Thanks tho and if course will post if that settings makes it work again. Tho I'd had it set like that for ages. 

      Rank 6
      woodstok2000
      Rank 6
      Aug 21, 2026 6:11 AM UTC

      I’ve just checked and mine is (and always has been) set to ‘off’ too - hope that fixes it! Good luck!

        Newcomer
        ToneDeaf
        Newcomer
        Aug 22, 2026 5:32 PM UTC

        Pretty much the same issue for my Kia Sportage PHEV using a 16A dumb charger. The Ovo app agrees that the vehicle is plugged in and ready to smart charge however, once the commencement of charging is due, the Ovo app reports that the vehicle is not plugged in and therefore my smart charging fails to commence. I have to commence charging using the Kia Connect app.

          Rank 2
          DaffsAuthor
          Rank 2
          Aug 22, 2026 5:37 PM UTC

          Thanks that’s interesting. Unfortunately i haven’t had cause to charge, but I will update this when i do. There must be quite a few who just granny charge so if there was an issue they’d report it ?? But interesting and thanks. Do you think yours drops when it reschedules?

          Newcomer
          ToneDeaf
          Newcomer
          Aug 22, 2026 6:13 PM UTC

          I think that most folks using granny chargers with problematic vehicle types have given up commenting as the stock recommendation is to install a recommended wall charger which can communicate directly with Ovo.

          There are probably too many unknowns with the Ovo system trying to control the various manufacturers' systems!

          Rank 2
          DaffsAuthor
          Rank 2
          Aug 23, 2026 3:51 PM UTC

          I think, based on one ! successful charge changing VW to not release connector has sorted it. The charge did reschedule but I never got the  “Not plugged in” condition. This time it just stopped for a bit , said rescheduled for 4:30 and sure enough off it went charging again :) 

            Newcomer
            Tje01
            Newcomer
            Oct 9, 2026 4:33 PM UTC

            I have recently bought cupra born and trying to connect with ovo charge anytime is a nightmare 

            I set the schedule for 8hrs time but the ovo app keeps saying not plugged in 

            I can charge with my cupra app and my charger app but obviously cost  me more 

            Any help 

            Ben_OVO
            Community Manager
            Ben_OVO
            Community Manager
            Oct 12, 2026 9:52 AM UTC

            Hi ​@Tje01 and a warm welcome to the OVO Forum. I’ve added the EV ownership badge to your Forum account.

             

            Sorry to hear of the issues you’re having. Sometimes with Cupra the connectivity issues can stem from Enode (you can check their status updates here). It’s not indicating any issues at the moment - have you been able to connect with Charge Anytime since writing this post over the weekend?

             

            I’ve generated this AI-driven response - hopefully it might be of some help here:

             

            When OVO Charge Anytime sends a command to pause or defer charging, the Cupra software often misinterprets the standby state as "Not Plugged In" or drops the communication hand-shake.

             

            1.Disable Schedules in the Car & My CUPRA App:

            Remove all scheduled timers, "preferred charging windows," or location-based charging profiles inside the Cupra Born's infotainment system and in the My CUPRA app.

             

            Set the car to "Charge Immediately" (Direct Charging mode). OVO needs to be the sole system managing when power flows.

             

            2.Disable Schedules in Your Wallbox / Charger App:

            If your home wallbox (e.g., Ohme, Indra, Hypervolt, Wallbox Pulsar) is connected via app, clear any custom schedules or eco-timers set inside its own native app.

             

            Set the charger to "Plug and Charge" or "Always On" / unlocked mode so it instantly provides power the moment OVO requests it.

             

            3.Check the 'Release Cable' Vehicle Setting:

            Inside the Cupra Born’s charging menu on the central screen, find the setting "Automatically release AC cable" (or similar cable unlocking preferences) and turn it OFF.

             

            When this is toggled on, the car unlocks the pin when power stops, which causes the car to report a "disconnected" state to OVO.

             

            4.Reset the Connection & Plug In:

            1. Unplug the cable from the car.

            2. Open the OVO Charge Anytime app, set your desired "Ready By" time (e.g., 07:00) and target charge percentage (e.g., 80%).

            3. Plug the cable firmly into the Cupra Born.

            4. You should see a brief trickle/handshake charge start for a few seconds before OVO pauses it and switches status to "Smart Charging Scheduled".

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