Hi ​@Noz1954 ,

This doesn’t normally require an engineer visit - in fact doing so won’t help much. Try asking the Social Media Team to issue the ECAUL Command to reconfigure ALCS for Economy 7 - this usually fixes this one within 24 hours.

It is, however, worth noting that if the Meter isn’t controlling the heaters, you’ll need to reconfigure them yourself - it’s possible to have them wired up both ways as Dimplex Quantum supports both methods!

Two out of three isn’t bad. If the tariff is right and the Time of Use settings are right (so usage during offpeak hours is recorded on the offpeak register ...), then all that’s left is the control switch (the ALCS) that turns power to the heating circuit on and off. Blastoise has explained that this can’t be done by a visiting engineer. It’s done remotely by means of the ECAUL request to set the ALCS calendar to match the plan timings. If the agent helping you doesn’t understand, ask him to contact the smart team who will know what to do.

Hi Firedog, spoke to them this morning quoting what Blastoise had said. They said we have tried that but they have arranged for an Engineer to come out this morning. I told them it's a waste of time.

I'm sorry to say the don't know what to do now. I have had 2 engineers out in the past 3 months and all they say is we can't fix it . It's head office only can fix it.

Now on the internet today looking to move suppliers.

Moving suppliers isn’t going to fix this any faster.

Try looking at https://ovoenergy.com/feedback instead.

Hi Firedog, spoke to them this morning quoting what Blastoise had said. They said we have tried that but they have arranged for an Engineer to come out this morning. I told them it's a waste of time.

I'm sorry to say the don't know what to do now. I have had 2 engineers out in the past 3 months and all they say is we can't fix it . It's head office only can fix it.

Now on the internet today looking to move suppliers. 

It is going to be cheaper though. I'm going to British Gas for 9.9p including vat per off-peak unit.

Plus they control it through the hub. 

Just a last update on this. Ovo Engineer came around lunch time. Told him the story and he confirmed what you said in earlier post, "he can't do anything".  When he was here my off-peak socket came on at 13:30 as normal for E10 . He did say he was at another house this morning with similar problem. Looks like I was not the only one with timing problems changing tariffs. Ovo will have to resolve this problem if they want to keep customers.

To me, it sounds more like specific agents not following the proper process. I’ll consider the best way to feed this back.

Hey ​@Noz1954 

I’ve been working on this in the background this morning, and fingers crossed we’ve managed to get things sorted.

I’m going to send you a private message with more detail, you’ll be able to find that here soon: https://forum.ovoenergy.com/inbox/overview.

Hi Abby well it looks like you have sorted it. My off peak socket has not come on at peak times.

If only OVO resolution team and others knew what to do, I would not be leaving.

Thanks again.