My OVO energy

So I've been chosen to take part in the new Power Flex.I've had no problem hitting targets on the Power Move and the Power Move Plus but not so sure about this one.If it's anything like the past Power Move Plus eventsit seems counter intuitive to try to use more electricity for such little rewards.

Hi, Does anyone know what physical work with the electrics is required to set up a BNO please?  This is a recommendation from the DNO (SSEN) to change one 3 phase meter and 7 submeters to have 7 individually supplied meters...But I’m struggling to find a clear explanation of how this works in operation online!Thanks so much,Peter

Well hello there! It looks like we have guests. :)Firstly, welcome to the OVO Forum and also to Power Move Flex. My name’s Blastoise186 and I’m one of the Forum Volunteers who helps out around here. I don’t work for OVO myself and I’m not on the trial, but I can help to answer any questions you’ve got about the Forum and potentially the trial itself - just ask. If I can’t answer the questions myself, chances are someone else can so don’t panic! If you have any Forum Moderation related questions, please feel free to ping a Forum Moderator and they’ll help you out with those.Why not introduce yourself by replying to this thread and say hello to the others. More are joining so you’ll soon see others coming along too. And if you’re curious about what the Forum Volunteers do, I’m all ears so feel free to ask me anything!Good luck!

 I didn't think I would be able to achieve Spring power move because it cuts into my Dinner time. But looks like it's all fine. I have dual tarrif, so I set my water boiler & room heating to kick in during the off-peak periods. Also try to get things like washing (and sometimes drying) during night so that it finishes by 6 am in the morning.  Only hard bit is moving my dinner times after 9 pm, which means late dinner, late sleep. 

 Does anyone have the contact details  for the Priority Service Register? I have mislaid my copy. Thank you.

Hello, Recently switched to Ovo from Eon.I have said from the start that I'm sight impaired and require an accessible in home display. Ovo have sent me out a normal display, not an accessible one.🙄 I have emailed three times & received no response.  I have an AIHD here from Eon & it now says Ovo on it. Can I just keep using this one, or do I need to have been given one from Ovo? Why does it take 6 weeks to put me ontoPayg? Thanks

Hello, been with OVO many years, and since you changed the name if the feature to Energy Insights in October 2023, this feature does not show my appliance usage 

OVO are trying to take over my energy supply, I have never been in contact with them, nor authorised this, at present I am an EDF Customer, and I have unfortunately been a victim of Identity fraud this month.  However, I have put a password on all credit accounts, notified CIFAS, the police and action fraud.The financial ombudsman are also taking on my case, your urgent attention / response would be really appreciated.I have also this evening emailed OVO complaints email, as this only came to my attention today by post from my current supplier.Many thanks.

Hello, I left earlier in year and need a refrence for my new employer. Please can I have the detials for who my new employer can contact to get a  refrence. 

DD amount advise continually unavailable, is it just me?

Problem: No other information such as Load Consumption and Grid Import/Export. I read various manual and yet cannot apply all of them because there are not found in the settings of the inverter (more details below). Question:Is the firmware of the inverter causing the problem? If it is the firmware, how can I be able to update the firmware? If not the firmware, are there other solution without buying external smart energy monitoring devices?  Known settings and parameters:Inverter: Solis 1P5K-4G, Obtained around the year 2019, around June to October. Inverter was used with Limiter (LimByEPM) then now we have Net Metering installed (Generating). The CT is still plugged from the inverter and placed on the live wire before the main large breaker pointing towards the said breaker.Inverter Version: AC(Model: AC) as stated in the advance settings of the inverterOn the Advance Settings: There

When I open my billing page, I’m often asked “How easy is it to understand your bill?”, which I usually answer with ⭐⭐⭐⭐⭐.  I was reminded of this when I recently had a message from an acquaintance ‘over there’, who was bragging about getting a negative bill for electricity for the first time since installing a solar PV array last year. He has gas central heating. This is what he was so proud of:  COA = City of Austin, Texas They use a sliding scale of unit rates, increasing with usage per month:[From Residential Rates (austinenergy.com)

Is there anyone who has managed to get ovo to correct meter readings.Thought this was sorted in January when a refund cheque was sent to me.Then march a new bill.Left ovo in Oct 2023.Or do I just let them try and take me to court.Don't answer complaints.Never give  complaint number.At a loss of where to go next. 

Some of us with old, ineffective night storage heaters may have decided that, the price of electricity being what it is, there are better ways of keeping warm. If the heaters aren't being used, or used as much as they once were, it may be that the higher unit rate for peak-time usage means that an Economy 7 tariff may be more expensive overall than a single-rate plan. This post may help you decide.You will need to know how your current electricity consumption is split between peak and offpeak periods. The last six months usage should give a fairly good indication, so now in February:Find your bill for last August, or look it up online. Make a note of the peak and offpeak meter readings for the beginning of the period, e.g. 1 August. Find the same figures on your bill for last month (January), this time taking the readings for t

Does anyone now how to contact with a complaint other than they hideous online chat 

Ok wonder if anyone is having same issiei have had my Indra pro for 6 months. Always been on Ovo anytime. Have 2 EVs. And charge them both when needed generally using a schedule of 8am for which ever is plugged on however for the last week or so, one car will charge fine , and receive a full 7kw at Ovos discretion and be charged in the morning the other will not. It sits at 1kw charging. If I manually override the schedule it will go immediately to 7kw. So that proves the car and charger are working fine in  unison. But switching back to schedule and leave it overnight it’s just not charged in the morning and I have to charge on public chargers on that car while out and about. But the other car works fine this only started around ten days ago any thoughts 

Hi I want to amend a previous reading I inputted incorrectly  

A month ago I tried to sign up for fixed rate energy but accidentally opened a new account, no problem I thought, I'll just contact customer support explain what happened and get them to close this accidentally opened account.Support assistant assured me it was all fine and the account was closed, yet a week later I have money unlawfully deducted from my bank as they had not closed it at all. Repeatedly complained telling them this was an issue and have been given nothing but lies, lies and more lies regarding the missing money (in one case they even replied to the wrong customer complaint and gave me someone else's account details). If there is no other way to resolve what should have been a really simple matter it seems like there is no other choice but to take the matter to claims court and sue OVO for the money, but I thought I might post my experiences here to see if anyone else has had similar issues and if there are any other available resolutions availab

Hi there,Obviously this electricity set-up looks pretty old. If at all possible to get an indication from photos, I'd like to know if it'd probably be straightforward to swap over the older style meter to a smart meter. This current set up works fine, no problem, but I'm concerned that the age of it all might mean further works have to be done before an install can take place, adding time and cost.I'm also concerned that older materials can contain asbestos. The area is surrounded by a painted, paper-lined plasterboard. The main fuse & meter are mounted on to a dark coloured board (not sure what it is) and the fuse box (switches) is fixed onto a light coloured board of unknown material. Then behind all of that is a light coloured surface which appears porous...again, can't tell what that is.Does any of this look like it might be an issue or does it look likely that it's ok to proceed with meter replacement?I'd really welcome some help please. T

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas. 

I appreciate that the rate had reduced from 10p per kWh to 7p per kwh back in Nov 2023, but given further reductions in wholesale elec prices since then as reflected in the lower price cap on 1st April, with another reduction forecast for 1st July will we see a corresponding decrease to the ovo charge anytime rate??

Hello everyone, please I need clarification on my Landis gyr E470 Electricity meter and Landis gyr G370 Gas meter. I was sent a health check questions for the meters (Electricity and Gas) with questions that requires me to press 0,9 or 6 for feedback but I can't identify any numbers buttons/keyboard on them. What can I do in this situation?Thank you all in anticipation of your responses. 

Currently with British Gas.Had solar panels installed on 19th Jan 2023.Immediately after that date the meter readings INCREASED by approx 50%Br Gas *Edited by Mod* helpdesks were adamant that the meter readings were correct.Now having a conversation via email with a Br Gas agent in the UK who takes the same stance.Subsequent to my complaints the meter readings appeared to correct themselves on 19th February.I am still having difficulty getting Br Gas to accept they overcharged me for the intervening period.In my letter to them I asked for my Smet1 meter to be replaced with a Smet2 - they tell me that I have a Smet2 meter (picture attached)*Edited by Mod* - when checking - it states it’s a Smet1. How can I tell if it has been upgraded remotely and if so when ?Any help would be appreciated.ThanksLes Booth

I recently depleted the large credit balance on my account following the end of the Interest Reward scheme. Since the start of April 2024, there has been a warning on my Home page like this:    Now, I’m well aware that I can’t go on paying only £5 a month for long, but the current balance is high enough to keep me in credit into the summer. I plan to increase the monthly payment to a realistic sum before the account goes into debt.Can anyone with experience of warnings like this and what they lead to explain ‘what happens next’? How soon can I expect to be told that I have to increase my Direct Debit? How soon after that is an increase imposed? I’m asking because the Future Annual Consumption figure for