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marinerblueuk
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February 27, 2024
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How do I make sense of Charge Anytime credits?

  • February 27, 2024
  • 13 replies
  • 445 views

Has anyone been able to make sense of their charge anytime credits on their bill? For the 2nd Quarter running I’m trying to reconcile the credits with the electricity used according to the Indra app and, yet again, there’s a big difference between the two - always in OVO’s favour!

Using the data from the app I’ve been under credited by £65 over the quarter, in fact as far as I can see I’ve been under credited ever since starting on Charge Anytime 6 months ago. It’s not helped by OVO simply stating “Charge Anytime Credits” and no further detail eg how many kW the credit has been applied to. Yes, you can work it out but I don’t want to spend a couple of hours checking my electricity bill every quarter and then spending even more time trying to sort it out.

Best answer by Emmanuelle_OVO

Updated on 18/02/25 by Ben_OVO

Hey @marinerblueuk, the team advised to email them at chargeanytime@ovo.com.

 

You should be able to see the breakdown in the ‘Your EV’ section of My OVO online account. If not, the team can look into this for you. 

 

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
April 4, 2025

Hey ​@Smurfarama 

 

Welcome to the Forum.

 

I’m glad to see one of our volunteers has already stopped by with some really helpful advice on this for you.

 

As no one on the Forum has access to your account it’ll definitely be best to get in touch with the Charge Anytime team so they can take a look for you.

 

 

Let us know how you get on.

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Smurfarama
Rank 4
April 4, 2025

​@Blastoise186 and ​@Abby_OVO 

Thank you for your replies.

I have spoken on the phone this morning to the Charge Anytime team.

Long and short of it is they will credit my account with a £5 goodwill.

 

If you want the full story, keep reading……

The nice guy I spoke to went off to chat to the ‘technical team’ for 6 or 7 minutes. Apparently, my meter was only on daily readings…. Mmmm, The account was setup with 30 min readings and the usage graph seems to agree. “Had to be 30 mins to activate Charge Anytime, right?”

There was then a discussion as to when I charged the car, what the Ohme app readings were, if I had always ‘smart charged’the car. Apparently there can be a discrepancy if you overnight charge on the last day of the month into the first day of the next month as to when the Credit is applied.

I appreciated the points raised. I have always dynamically charged.

I am solely using the figures provided by OVO, so there can be no confusion between charger/car/OVO figures. EV usage multiplied by Charge Anytime tariff (6.65p pre VAT) cost is spot on. However the Charge Anytime credit is incorrect for March and is not showing as rolled over into April (as I did charge overnight 31 March/1April).

April’s calculations look good at the moment, so fingers crossed

Thanks again, cheers for now.

Ben_OVO
Community Manager
Ben_OVO
Community Manager
April 7, 2025

Morning ​@Smurfarama,

 

I hope you had a good weekend. Thanks so much for the really helpful update, it will help others in the same situation 😁. I’m really glad to hear it’s sorted!

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