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Markos74
Rank 1
March 27, 2025
Solved

How do I get previous credit added to new meter?

  • March 27, 2025
  • 3 replies
  • 759 views

Hi everyone I had £14.97 credit on my pay as you go meter i had a smart meter installed 4 days ago and the 14.97 has still not been added engineer who installed smart meter said it could take up to 2 days anyone have any advice 

Thanks

Best answer by Abby_OVO

Updated on 30/07/25 by Ben_OVO

Hey ​@Markos74 

 

Sorry to hear about this.

 

Apologies for any confusion but it can take up to 6 weeks for the meter details to be updated on the account from a meter exchange. We’d only be able to add the credit on once the meter details have been updated otherwise the credit would get lost on a meter that no longer exists.

 

We don’t have access to accounts here at the Forum to check if they’ve now been updated so I’d recommend getting in touch with the Support Team to check if the meter details have updated yet and if so, have the credit applied.

 

 

Let us know how you get on.

3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
March 27, 2025

Hi ​@Markos74 ,

It can actually take a couple of weeks before it gets migrated. Try giving it more time!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
M
Rank 1
Markos74Author
Rank 1
March 27, 2025

OK thanks for your reply was just confused as engineer said up to 2 days thanks again

Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
March 28, 2025

Updated on 30/07/25 by Ben_OVO

Hey ​@Markos74 

 

Sorry to hear about this.

 

Apologies for any confusion but it can take up to 6 weeks for the meter details to be updated on the account from a meter exchange. We’d only be able to add the credit on once the meter details have been updated otherwise the credit would get lost on a meter that no longer exists.

 

We don’t have access to accounts here at the Forum to check if they’ve now been updated so I’d recommend getting in touch with the Support Team to check if the meter details have updated yet and if so, have the credit applied.

 

 

Let us know how you get on.

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