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Best answer by Abby_OVO

Updated on 27/08/26 by Abby_OVO

 

Hey ​@Markos74 

 

Sorry to hear about this.

 

Apologies for any confusion but it can take up to 6 weeks for the meter details to be updated on the account from a meter exchange. We’d only be able to add the credit on once the meter details have been updated otherwise the credit would get lost on a meter that no longer exists.

 

We don’t have access to accounts here at the Forum to check if they’ve now been updated so I’d recommend getting in touch with the Support Team to check if the meter details have updated yet and if so, have the credit applied.

 

 

Let us know how you get on.

3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
March 27, 2025

Hi ​@Markos74 ,

It can actually take a couple of weeks before it gets migrated. Try giving it more time!

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Rank 1
Markos74Author
Rank 1
March 27, 2025

OK thanks for your reply was just confused as engineer said up to 2 days thanks again

Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
March 28, 2025

Updated on 27/08/26 by Abby_OVO

 

Hey ​@Markos74 

 

Sorry to hear about this.

 

Apologies for any confusion but it can take up to 6 weeks for the meter details to be updated on the account from a meter exchange. We’d only be able to add the credit on once the meter details have been updated otherwise the credit would get lost on a meter that no longer exists.

 

We don’t have access to accounts here at the Forum to check if they’ve now been updated so I’d recommend getting in touch with the Support Team to check if the meter details have updated yet and if so, have the credit applied.

 

 

Let us know how you get on.

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