My OVO energy

Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tell me when you will send the confirmation email so I can set up an account online? I want to do this before my direct debit comes out so I can check it's all accurate and give most up to date meter readings. Thank you 

Here's a serious idea that should be taken onboard.how many customers  have a studio Flat that doesn't have a bedroom but yet we're discriminated on the energy insights part of the app.we have yo put down on the app as having a bedroom when we DON'T have one, the app then misconstrues the Information  that you give it and scews the results.I myself have missed out on any benefits from power move  because I'm out working during the power move time, the only things that are drawing electric whilst I'm out is a refrigerator ( which is set on the lowest possible settings) and the in home electric device, everything else is off  and the fuses on the fuse board turned to the off position.AI behind the energy insights needs a update to fix this GLARING omission that the bright sparks who designed it.. Think of the high density cities like London where property rental prices are high and people have converted houses etc into studio flats  etc 

Hi, We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do? Thanks

Hello, this is a long story but I’ll try to keep it short.I moved into my current property 4 years ago. When I moved in, it was apparent that there was no IHD here. It appears that the previous occupants very annoyingly took it with them.At the time I was with Eon. I tried numerous times to request an IHD from them, but Eon’s policy is not to give IHDs to anyone!Since the energy prices rising I am now desperate to get an IHD, it’s impossible for me to track my usage effectively without one. I am aware of the apps (such as Loop), but these are almost useless for working out the amounts of energy and the cost of appliances in real time. I have tried.  Also I’ve seen the Ivie bud IHDs, but I really can’t afford to spend £55 on this, the whole reason I need an IHD is because I’m really trying to save money. So, I messaged Ovo, who said of course they would provide me with an IHD if I were to switch to them. With this knowledge, I made the switch just under 1

Why Ovo Carbon forecast is not working today? I always follow the advice given on the Ovo website to know when it is cheaper yo use energy but today Ovo has not informed us what to do! Please, help!

The calorific value is needed by the Smart Meter to convert the volume of the gas to the energy produced by the gas Kwh. As this varies on a daily basis what value does the meter use? Is this the same value as used by the bill?

I have had the Indra Charger just over a year, initially it had problems with connectivity, an engineer came out and decided to change the unit as he thought it was faulty, the new unit has worked mostly for 9 months with a few times of going off line and needing a reboot.  It is connected to cell signal not to wifi or ethernet.The unit went off line three weeks ago now and has not re connected, I have tried to raise requests with Indra, I seem to get an initial response and then it disappears into a black hole.  Have tried ringing several times but never seem to get through the queue so it is impossible to speak to anyone.Is anyone else having similar issues?

As you will see in the 1st some sections they didn’t even bother to peel off the adhesive ply. 

I have read several comments, and it seems that like me, many are frustrated with the fact we never achieve our target!  I don’t use a washing machine at peak times, I only use the oven perhaps once a week for less than 30 mins, I often delay firing up the  central heating so the pump is not pulling power, and we watch TV with one small table light on.  How much more do I have to switch off?  It’s a big con!

Hello Today out of the blue I had someone from Marston holdings engage services turn up for a safety inspection of my metering equipment. I was not expecting anyone and just thought it was someone trying to sell something, as they left they put a letter through the door. The letter states that I am now a customer of boost energy, i am with OVO energy and that I apparently received a welcome letter which was previously sent - i have received no letters and no notice of any appointment to carry out safety inspection of my metering equipment - I am a pre payment customer. I do not want a smart meter and am happy as I am . What do engage services of Marston holdings do? On the account number on my letter in ends with the word reco? I am confused.

Hi,we went to the paypoint with the code provide by one os the Boost callcenter guy, they don’t have Ovo token key, can we use another company token to actiavte with the code? Cheers Natalina

Has this happened to anyone else?I left my property end of March 2023, OVO took a meter reading in February 2023. I received my final bill in April and was in credit and received a refund. 8 months later (November 2023) I received another final bill. I now owe over £1000 and I have been charged over £60 in arrears.Unfortunately the person in customer care couldn't help me as "they had to raise a case" I am now left worrying myself sick as I have no money to pay this bill.

Hi,New customer here, trying to sign up for Charge Anytime but the app launches to a black screen and does nothing. I’ve tried the usual uninstall, restart, try different device etc but all with no result.  Emailed the Charge Anytime mailbox last week but no answer as of yet.  Anyone else had this issue and suggestions to fix? Cheers

HiI have an Ecodan QUHZ-W40VA with a thermal store. After much technical assistance from Mitsuibishi, some installation tweaks and fine tuning by me, the system o/a is performing well. The COP is acceptable, the running costs are low and generally I’d say setup suits the house.Like other heat pumps, mine prioritises DHW. It’s programmed to heat the water once each day. The problem is that I have an experienced a delay before the the heat pump fires up after DHW cycles?The DHW (in my case the water in the store) is usually heated to around 50C. but the HP won’t re-start until the residual heat in the system (according to the thermistors) has dropped to match the heat flow temperature. For example if the flow heat temperature is say 30C or less, the cooling can take a very long time. It’s less a problem when it’s very cold, and more so in the shoulder seasons. Has any one else experienced this? Mitsi say it’s just not a problem and all is working as it shou

My contract is ending in August. I’m paying £236/m for both E&G albeit was £173/m for months due to asking to cap my DD at that, hence why I’m in debit of £366…… Can’t really afford £236/m anyway but have no choice….My electric is 33p p/h (43p SC);My gas is 10p p/h (30p SC)This month’s bill is £188…..Not sure what is going on, hardly use any gas, mainly electric..I can’t even pay off this £366 debit by card due to paying via DD, which is stupid….My (smart) electric meter tells me I’m paying an avg 23pp/h (700kw/h).Is it worth me looking for deals elsewhere these days?

I have not received an end of month email to let me know if I made it this month. I had one halfway through saying how well I was doing at just over 10% nothing showing on my bill ???

On the last 2 power move plus I have been advised that I've not sent the relevant meter readings & that i should get a smart meter.This is odd as I have a smart meter which has never had any issues & is showing precise usage. Is anyone else having the same problem?Its disappointing as I have the efforts to try to reduce my consumption & initially I recieved a couple of payments.Sincerely    

I took OVO to the ombudsman because they didn’t pay my FIT after moving my account from SSE in August 2023.  The ombudsman found in my favour and said OVO should pay by January 10th. They haven’t paid and they have closed the ombudsman case as completed. The OVO complaints department won’t talk to me as they claim the case is finished. The ombudsman has contacted OVO nine times over incomplete remedies and OVO has not replied.It is now the end of May 2024, I should have received three FIT payments but have had none. I contacted my MP a few weeks ago, but I guess he will be busy with the election. I am in despair over this. If any of you have any suggestions, or are in a similar situation I would be really glad to hear from you. 

Where can I access the OVO FiT reading submission form as the links in the e-mail I have been sent do not work?

I am due to move into a new house in two days time. I have had money taken out of my bank account from Boost but i don’t have an account with them. I will be contacting my bank once the payment comes out of pending, to say this is unauthorised. I believe it may have been set up by the housing agent without my authority. Can they do this? Can Boost set up an account without my consent and without sending me any paperwork or account information? Unfortunately due to it being Saturday i can’t contact the housing agent or Boost as it’s now after 5pm. 

Hello, been a long-running trialist of the V2G. No major issues to date, but the dedicated home page site for participants seems to have died. Now wondering whether we can join Charge Anytime tariff? Thanks Samir

what sort of time table should i be using to save money

On OVO app there is no longer the ability to see your useage in £’s in daily useage only kWh. Find this very disappointing, anyone else annoyed by this 

Hello everyone,  I hope you’re all having a nice day, Having recently been moved over automatically from SSE PAYG to Ovo Energy PAYG I received my welcome letter dated 2 August 2023, it stated my move was complete so I thought I’d give them a call to confirm a few details, like making sure I’m still registered with priority service, that I can I top up my electric key at paypoint without any issues etc, generally get some more information I needed in regards to my specific concerns. Yesterday in my 1st call using 0330 303 5063 I got from google search, I got told that my “account is still pending”, 5 days after welcome letter saying everything complete & ready, today I tried webchat for an update & to get more information, they told me they couldn’t access my account & to phone 0330 175 9669 as web chat is not available/set up at the moment for prepayment meter customers like myself (not very good is it?), so I called them on that number, 18 m