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AnnieSMX
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May 3, 2025
Solved

Since the price cap change I can't see my app & online usage?

  • May 3, 2025
  • 2 replies
  • 92 views

Since the price increases on 1st April my app & online account don't update as quickly as they did before. I know it always does take a few days to catch up after a  change in tariff prices so I ignored it for a week but it still takes until the evening to update the day befores usage & readings a month on. That includes the meter reading which is taken at midnight. Is this just me or did this change on 1st April & meant to be like this going forward?

    Best answer by Blastoise186

    Hi ​@AnnieSMX ,

    It’s probably just massive traffic spikes over the DCC infrastructure that are caused by all the tariff updates going through. Try giving it another week and things should calm down again.

    If it still doesn’t resolve, let OVO Support know!

    2 replies

    Blastoise186
    Super User
    Blastoise186Super UserSolved
    Super User
    May 3, 2025

    Hi ​@AnnieSMX ,

    It’s probably just massive traffic spikes over the DCC infrastructure that are caused by all the tariff updates going through. Try giving it another week and things should calm down again.

    If it still doesn’t resolve, let OVO Support know!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    A
    Rank 2
    AnnieSMXAuthor
    Rank 2
    May 3, 2025

    Thank you. It isn't really too much of an issue & I just have to remember to not to bother to check the previous days usage in the mornings like I used to. In case you were wondering my IHD lives in a drawer as it has never worked properly so rely on the app 😃

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