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Scotland smart meter, no Arquiva signal

Forum|Forum|1 year ago
May 2, 2025
25 replies
600 views

I've been going around in circles with OVO and SMS for the last 7 months trying to get a working smart meter.

I've had multiple comms hubs and meters tried and none of them can connect.

The engineer today brought with him an English comms hubs, but OVO refused him permission to install it.

This is in the context of a very good solar system which generates a lot more electricity than I need and is currently being thrown away.

I'm not in the Highlands of Scotland or anywhere remote, I'm in a village a few miles from Kinross near the M90. I do however live in an 18th century stone house with walls about a foot thick, I think the signal just can't get through the wall.

Frustrated I am!

Best answer by Kinnesswood

just had the OVO Advanced Resolution team on the phone. I’m going to get another appointment in the next 2-3 weeks, and I’ve told them all about the need for the Fly Lead and moving the Comms hub to a better location. So fingers crossed!

Peter E

Super User

@Kinnesswood I'm going to tag @Blastoise186 to see if he can remember what the right solution for this is for Scotland. When we get our Knowledge Base up and running it will be one of the subjects on there. Hopefully we can get our expert on line for you soon.

Peter

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)

Blastoise186

Super User

Hmmm…

This is going… To take some time...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Chris_OVO

Community Manager

Hey @Kinnesswood,

I’m sorry to hear about the issues you’ve been having with getting a smart meter installed.

Regarding the incomplete job, have they scheduled a return visit with the correct equipment after mentioning they brought "English" comms hubs?

You can raise a complaint by contacting Customer Support, you can find out more about our Complaint Procedure here.

Renewable energy jokes never get old.

K

KinnesswoodAuthor

Rank 2

I already have a formal complaint in process. Unless something big changes there is no ‘correct equipment ‘ that will work in my house. The normal Scottish ones don't (I've had 4-5 all failed), and OVO wouldn't let him install the English comms hub

K

KinnesswoodAuthor

Rank 2

No solution huh, as I thought

Blastoise186

Super User

It’s not that there isn’t a solution we can recommend, it’s just that sometimes it takes longer than we’d like. Please bear with us - we’re not ignoring you!

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Blastoise186

Super User

Ok, after digging into this some more…

The new Comms Hubs are ready for use in the Northern Territory. However, they are currently prioritised for use with RTS → Smart upgrades only due to the critical need to get those jobs done urgently. Once those are done, these new units will become available for everyone else, such as yourself.

Please hang in there for a bit longer.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Emmanuelle_OVO

Retired Moderator

Ok, after digging into this some more…

The new Comms Hubs are ready for use in the Northern Territory. However, they are currently prioritised for use with RTS → Smart upgrades only due to the critical need to get those jobs done urgently. Once those are done, these new units will become available for everyone else, such as yourself.

Please hang in there for a bit longer.

Some helpful advice here from Blastoise. I wonder if @Lukepeniket_OVO has anything further to add?

Renewable Energy? Big Fan.

L