Charge Anytime app not recognising that Porsche is plugged in?

Which Porsche model do you have?

My understanding is that currently the Porsche Taycan is the primary Porsche model confirmed to be compatible with OVO Energy’s Charge Anytime service. This includes various Taycan variants such as the Taycan 4S, Taycan Turbo, and Taycan Cross Turismo. I may be out of date with this but OVO support should confirm.

Perhaps a call to the support line may help. If not, I can say that I had inconsistent results when I used Charge Anytime by reference to my EVs onboard capability. I used a Podpoint charger (not on the recommended list) as a conduit at the time. It was only after I junked the Podpoint and installed a recommended charger - an Indra in my case - that all the issues were resolved. I now have predictable and consistent results with the ability to monitor via the app and OVO charging hub.

You own a great vehicle. If the problem is not satisfactorily resolved I would go the recommended charger route and get OVO to install it so you can call them to account if there is not a satisfactory outcome.

Hey ​@Suranovi 

I’m sorry to hear this, I’ll ask the team for advice & get back to you. 

Hi, it’s a taycan 4 cross turismo. It’s that the Ovo anytime app doesn’t think it is plugged in whereas the Porsche app correctly recognises that it is… 

when I located the charger on the map I did so correctly (I think) but this is quite a distance from the smart meter - is this anything to do with it?