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NotQuiteAlice
Rank 1
NotQuiteAlice
Rank 1
September 22, 2023
Solved

Constant Blue Light on IHD a Malfunction?

  • September 22, 2023
  • 16 replies
  • 4406 views

We have recently moved supplier and have electricity on a credit tariff and our gas on PAYG. Usually the meter will show the standard three usage lights Green/ Amber and Red to show our energy usage, but all of a sudden it has lately being switching to a solid blue light (see image below) and the only way to return it to the standard usage lights, is to reboot the IHD, but his only works for a day or two before the blue light comes back.

 

Is this a fault with the IHD? As you can see, it is still the same IHD that came with the original smart meter that we had installed (and still have) when we switched to a smart meter with our old supplier 

 

 

Best answer by Emmanuelle_OVO

Updated on 28/03/25 by Ben_OVO

Hey @NotQuiteAlice,

 

Welcome to the OVO Online Community,

 

I looked into this for you and couldn’t find information about what blue means specifically. I think that it may be, as BPLightog suggested to do with a budget. When you move across from your old supplier the IHD may switch back to factory settings. Before it ‘re-learns’ your usage patterns.

 

If you have any further clarity or updates on this please report back 🙂

 

16 replies

Show previous replies
R
Newcomer
Roberts
Newcomer
May 9, 2025

Please find attached picture as requested.   Thanks 

 

Blastoise186
Super User
Blastoise186Super User
Super User
May 9, 2025

Ah yeah, an IHDL SmartView… Not seen one of those for a while…

What you’re seeing is expected behaviour because no usage levels are configured right now. Either that, or gas usage is showing. One or the other

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    R
    Newcomer
    Roberts
    Newcomer
    May 9, 2025

    Thanks for the reply.  It appears readings are being recrived for gas and electric.  Do I need to request a replacement or will it correct itself?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 9, 2025

    No need. It’s not really a big deal - the meters themselves are doing the heavy lifting anyway, not that IHD.

    You can if you want though!

     

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      R
      Newcomer
      Roberts
      Newcomer
      May 9, 2025

      Thank you much appreciated 

        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        May 12, 2025

        Morning ​@Roberts,

         

        I hope you had a good weekend, and thanks ​@Blastoise186 for your great answers here 😁.

         

        ​@Roberts I just want to add that, if you haven’t already logged in to your online account or app yet we’d recommend it, as you’ll be able to monitor the ‘Usage’ pages and graphs, which actually give a more detailed view of your energy consumption than you’ll get with your IHD. You can find out more in this Forum page:

         

         

        The above article will tell you how to view the ‘Usage’ pages, and also contains links for other pages that tell you how to how to choose how often your smart meters send us readings (you’ll need the smart meter(s) set up to give half-hourly reads to see the most detailed usage breakdown.

         

        You can also find more info, guides and videos for your type of IHD on the In Home Displays website.

         

        I hope this helps!

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