My Skoda Enyaq keeps losing the connection to Charge Anytime

Hi @jackiecamb 

Not sure if we have the same issue or not. I got my Skoda Enyaq in July last year and have had a couple of random issues but 99% of the time it's been fine until Monday 15th Jan. 

My Charge Anytime app said my car last sent comms at 10.52am. My Skoda App is working perfectly, my charger is working perfectly. I called the Charge anytime team and they said they think its an issue at Skoda side. Skoda say there's no issue their side.

I've tried uninstalling and reinstalling both the Skoda connect app and the Charge anytime app. I've also deleted both accounts and re-registered both. 

When I try to connect the skoda to Charge anytime through Kaluza I get confirmation of the below, then the screen goes white when I press complete then I get the "unable to connect " screen.

Both parties blaming each other and it just stopped working. In the meantime I'm charging my car at £0.29 per kwh rather than £0.07 and if not fixed quickly it'll cost me an extra £40-£50 a week.

Hoping someone else on here has had the same issue and can give me a resolution??

Cheers

Hey @Robbo2716,

I’m sorry to hear this,

It sounds like you’ve taken all the right steps, my advice would be to re-raise this to chargeanytime@ovoenergy.com so they can escalate to Kaluza.

This is most likely fixed now. My car is connecting in. 

Yes it's working again now. None the wiser as to what the issue was but at least its working 👍

Yes seems to be working again. I heard that if you look at https://status.enode.io the current status can be seen. Enode sits between OVO and Skoda apparently. Info courtesy of Andy Wood on FBk.

I’ve got a charge running which is something at least. 

So glad to hear everything is now running as it should! Pop back if any further issues arise.

I have an ohme charger and a skoda enyaq iv 80. Charge Anytime is connected to car not charger. 

Before charging at home, the car's "send location data" setting is "true". CA detects I am home smart charges at the EV rate.

However, after a successful smart charge,  the car's "send location data" setting has been mysteriously changed to "off". In this state, the charge anytime app thinks the car is away from home even though it is not so I get charged the full unit rate rather than the cheap EV rate.

This is very frustrating as unless I manually switch "send location data" back on after every charge I don't get any benefit from CA.

Especially annoying given connecting via the charger - before ohme support was dropped - worked flawlessly and at that point I'd of recommended CA to everyone. 

Howdy ​@milton_mansions ,

This doesn’t sound like something OVO is turning off - it’s more likely a vehicle issue.

I’d suggest having a word with Skoda about this.

Welcome to the Forum ​@milton_mansions and thanks for your post! I’ve added the EV badge to your Forum account so that other members can recognise you.

Sorry to hear of the issues you’re experiencing - we’ve seen similar before:

​@Blastoise186 could it be another Enode issue do you think? (https://status.enode.com/).

​@milton_mansions you can find Skoda’s contact details here: https://www.skoda.co.uk/discover/contact-us.

let us know what they say!

Probably not Enode related - they just act as a gateway. This feels very Skoda-ey...

Thanks ​@Blastoise186 - hopefully Skoda will be able to get ​@milton_mansions some answers here.

I am plagued by my Skoda Elroq disconnecting itself when plugged in before OVO have set a schedule on my Hypervolt 3 charger. This means that I have to wait until the schedule is set before I can go out and plug in the charger.  Not good on a dark and stormy night. Has anyone any clues as how I can set up the Elroq so that I can plug in when I get home and expect it to start charging when the charger becomes live?  In case anyone from OVO is reading this, please note that if I weren’t getting my 10000 free miles under VAG scheme, I would switch straight away. This charging glitch is extremely inconvenient and your basic charges are too high, especially when you link it with the lack of a domestic off peak rate.

Hi ​@pebattrick ,

You have a Hypervolt so I’d recommend you keep the setup as-is and set a different schedule that’s a bit sooner than what you’ve currently got - this may help mitigate the issue.

Still having trouble? Give the team a call - 0330 175 9678 or chargeanytime@ovo.com 

Hey ​@pebattrick 

I’m glad to see Blastoise186 has already stopped by with some helpful advice here.

I also checked this with the Charge Anytime team who said, it could be that the Skoda isn’t liking the pausing of the charging on the Hypervolt. If you’ve not already, you could try unlinking the charger and linking directly to the car instead.

You can connect either the car or the charger, so if its not working they recommend trying 'the other' way so trying via the car instead. They also noted just to make sure the Hypervolt is unlocked when scheduling the charge.

Do let us know how you get on.

Thanks, I will try linking to the car, if I can work out how to do it. It would help if the schedule start time was indicated ahead of time.

Just about to change from charger controlled to car controlled with my Hypervolt/ Skoda Elroq set up.

I tried to delete the Hypervolt from the Charger entry on the Charge app. failure! result is that after deleting the Pro3 charger, the Home Pro 3 is still listed as the charger but when going to add the car as the charging device I get a screen which says OOOPs couldn’t load the result. Not what I want to see as I clearly don’t have any way of charging my car !

Well here we are, 3 daays later and I have just had a very bruising email exchange with Skoda when I complained about this issue. The issue being that after connection my car to OVO charge app as the charging device, all seemed to be well with a charge schedule set to start at about 12 midnight. This morning no charge had been delivered and the skoda app was warning that the data receiver had been disabled.  The knub of Skoda technical Services response is that  It’s all my fault and if I keep doing this then they will disconnect me from the data services. If someone from your marketing/technical team would like to contact me I can share the email exchange. At the moment it seems to me that neither the Skoda app nor the OVO charge app are compatible. You both claim that you are compatible and clearly you are not. 

This is a serious problem for me and I guess all otrher cars in The VAG group which want to use the charge rates available from you, and Octopus I suppose, which use the same back end software.

Hey ​@pebattrick 

Have you reached out to our Charge Anytime team directly about this? 

If not, we’d recommend doing so they can take a further look.

I’m really sorry to hear things haven’t been going to smoothly. Do keep us updated with how you get on.

I have not contacted your technical team since the last message. Two things have happened. I have had a contact from Skoda UK. Their opening sally was to say that the original offensive comments were translated from the Czeck and this would account for the hostility.  Be that as it may, Skoda Tech services did not offer a solution. The second is that, applying my engineering training, I analysed all the settings and decided that the only setting that no none talks about is the plug disconnect on charge ending. I have changed this setting to “Keep the plug locked at the end of the charging”. Since then I have 3 successful overnight charges. More tests to do before I am confident but...

​@pebattrick thanks so much for this helpful update - I really hope you’ve found the fix here, it sounds promising. Is this setting within the Skoda app? It would be really helpful if you could share a screenshot if you get the time - this may well help others in the same situation.

This setting is part of the charge management screen on the Skoda. Easy to find.

Perhaps you could let us know if/when you think the issue has been resolved because we can then mark your findings as the best answer so that it is easier for others (and us) to find. We really appreciate the feedback we get from customers.

Peter