Skip to main content
M
Rank 2
MadAlien
Rank 2
March 6, 2026
Solved

Bonnet charge when all I did was plug in to charge through OVO Charge?

  • March 6, 2026
  • 8 replies
  • 160 views

Does anyone know why I have suddenly been charged a £2 “Bonnet Boost” charge. This is not something that I am aware that I signed up to in any sense. (Not directly nor through a Charge Anytime Plan.) Clueless!

Best answer by MadAlien

Apparently, I signed up for 6 months free. Never used it. Team efficiently processed refund. Thank you.

8 replies

D
Rank 5
DaveThorn76
Rank 5
March 6, 2026

According to Google…

Bonnet Boost is a subscription service for the Bonnet app that offers 10–15% discounts on public EV charging across its network. Available for a small monthly fee (e.g., £2/month), it provides cheaper rates, removes extra fees, and includes premium app features like route planning.

 

Sounds like the App has signed you up for the monthly subscription service.

M
Rank 2
MadAlienAuthor
Rank 2
March 7, 2026

Well, yes it does. But how? All I did yesterday was connect my car and check the charging schedule in OvoCharge. Then an invoice appeared….!

Blastoise186
Super User
Blastoise186Super User
Super User
March 7, 2026

Hi,

Definitely one for the team! Please have a word with them via Live Chat at https://www.joinbonnet.com/ and they’ll take a look.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    M
    Rank 2
    MadAlienAuthorSolved
    Rank 2
    March 7, 2026

    Apparently, I signed up for 6 months free. Never used it. Team efficiently processed refund. Thank you.

      Peter E
      Super User
      Peter ESuper User
      Super User
      March 7, 2026

      That's the trouble with signing up for ‘free’ things which are attached to some kind of payment method. They promise you that it's free and you can cancel the subscription at any point but people who have busy lives can sometimes forget. Then they start billing you for the subscription and hope you don't notice that the free period has ended. That may not be exactly your case but is how free stuff ends up costing you even if you don't use it.

       

      I generally avoid doing that for that reason. The other reason is that they make it very easy (sometimes even invisible) to subscribe and make it devilishly difficult to unsubscribe. When I see the word subscription I generally run very fast in the other direction.

       

      Peter

      Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
      M
      Rank 2
      MadAlienAuthor
      Rank 2
      March 7, 2026

      Lol. They have been very good about cancelling, but I know what you mean

        Peter E
        Super User
        Peter ESuper User
        Super User
        March 7, 2026

        I'm pleased to hear the customer service team sorted that out for quickly. Thank you for mentioning that.

        Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
          Ben_OVO
          Community Manager
          Ben_OVO
          Community Manager
          March 9, 2026

          Hi ​@MadAlien and thanks for your post. I’ve added the EV badge to your Forum profile.

           

          Apologies for the accidental sign up - we’ll feed this back to the relevant team. I’m glad this is all sorted now, and thanks ​@DaveThorn76 ​@Blastoise186 and ​@Peter E for your help on this thread.

          Powered by the Sun
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd