Recently active topics

Why has my billing period been changed? It has always been from the start of the 4th of the month to the end of the 3rd of the following month. As you can see, my billing period for this month is from 4th - 30th September. (I do think I know why this has happened, but why have customers not been informed of this change?) 

I’ve been able to charge normally for months but new problem not experienced before today. The car would not charge as there were no scheduled sessions shared with the charger (Hypervolt Pro3). I’ve checked internet, turned the phone on and off to refresh the App, checking connections, changed the “ready by” time on the App to be shorter - still no charging or charging sessions shared with the charger. I’ve raised a tech ticket with OVO live chat team as they were out ideas. Has anyone had a similar problem?

Hi, I was just wondering if anyone knows if there is a digital map anywhere showing the public chargers I can use with my OVO charge anytime account please?

topped up for gas this morning, still not been added to meter, 3 times this has done this £30 down for no gas

Hello, we have recently had Solar Panels and a Heat Pump installed, so far so good. However as we are getting closer to Winter I am wondering what is the most efficient way to use our Heat Pump for heating. Do we use it like a traditional timer and set the heating to come on for a couple of hours in the morning and evening? Right now we have it set to manual (as recommended by our installer) with Heat set to 19 and Water set to 50. We also have an internal and external thermostat, does that make a difference?Sorry if this seems like a stupid question, but just looking to get some rookie advice🙂 

I can’t believe that I am back on the OVO forum trying to resolve an issue with OVO! I have just spent over an hour looking at the OVO web site (I am an OVO acc holder) and reading all the good news about EV charging and the great deals that are offered.  I called and spoke to an operative and he confirmed that my car, a Kia EV3, registered this year, is valid and can take advantage of the improved tariff.  I checked on the web site and it also shows and EV3 as being suitable.  So, I set up the add on to my account.  All good.  Then I go onto the OVO Charge app (which is the only way to set up charging, it seems), set up my car and it says that, at this time, only the EV6 is recognised!!!!!!!!!  Really?  So the OVO site says that everything works with EV3, the person at OVO said that it works with EV3, the OVO site allowed me to set up the add on to my account but actually it doesn’t work at all. Having already read a bit, I can see that the moderators will come back and say “not our f

We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal. we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them. It’s clear that we need an export meter fitted. But how will this work practically? Will our Ovo account give us the ability to input the reading from our export meter? Who can we get to install one? Thanks

hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .😢😢😢  

I have a Project EV home charger installed by OVO appointed engineers in 2021. It has been faultless until recent months where random tripping has now become permanent at both events charger and mains trip.Do I seek a repair, for which nobody at EV or private adverts seem to want to know. OR…Do Ovo offer a discount on replacement installation where the wiring already exists?Should like the idea of having the updated installation with a compatible charger and OVO Charge Anytime account. I do c.12000 miles a year in Ford Mustang Mach EV

I changed my internet service provider. When I came to charge my car it would not register for smart charge. it has charged but on house rate. Panicked I took to internet to try and found out how to change. Found and started the procedure, part way through was asked for hypervolt password. Checked the booklet they gave on installation but nothing, wife suggested my password manager app. There it was started again and when asked inserted password, wrong. Tried couple of times but nothing joy.  Has anybody got a work round for this, or know how to get charger back online?

HelloI have just purchased a Volvo C40 recharge 2023 and I have linked my Volvo app to my OVO account and the car is charging fine so far...but in the OVO charge app it is telling me I am paying 14p per KWH and not the 7p which is what the charge anytime says I should be paying! Anyone had this issue?

Reminder about boiler service sent to me 7 Sept but phone lines busy so tried emailing as advised by OVO. Was I surprised to get a reply to same email address advising that it wasn't connected to my account. When I tried login with alternative that email was invalid. How on earth can I book a service?

Are any forum members with a tariff with the peak and off peak at the same rates  

I have my meter readings but cannot see how to submit them

I have a 2024 Volvo C40 Recharge and I have the Charge Anytime plan. My charger is an Indra Smart Pro. During the last month, OVO said they have not received any comms from the car to say how many units of electricity I have used to charge the car and, therefore, I have been charged the full rate. Within the last week, when I connect my charger, no charge takes place. Normally, the car would start charging automatically and be fully charged by the departure time I set. Within the car settings on the Charge section, I do not have a schedule set, this is disabled, but recently I have noticed that when I connect my charger, the schedule option automatically overrides and implements a start / finish time of 30 minutes which would not be sufficient to charge the vehicle. This is hugely frustrating as I cannot charge my car unless I override the option to receive off-peak charging which then costs a lot more. On previous instruction from OVO, I do not used the Indra app to set schedules as I

Hi OVO team, After the recent updates from Nissan UK, it appears while trying to add a new vehicle, the Kaluza/Enode request for access is still trying to access the old version of nissan eu app which after trying to login, keeps showing invalid credentials error message even though the credentials are correct. Please can this be fised ASAP.

After 3+ years of Charge Anytime, I've decided to move on to pastures new.  It's been good - I've had very few problems getting charged up, and I admit I'm a little anxious about jumping ship. So my question: What do I need to do to 'unlink' my Indra Smart Pro from Charge Anytime? I can see there's an 'Unlink' button in the Account section of the OVO Charge App. Do I click that? There's also a Delete Account' button. Should I do that too? What about the Indra app? It currently says 'Controlled by OVO Energy'. Do I need to change anything in there too? My 'changeover' day from OVO to my new supplier is 22/09, so I've a few days to get the info I need.