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E-on is my gas supplier and Ovo my electricity supplier, does this mean now they have joined that I can get a dual fuel discount?

I had a new smart meter fitted about a week ago, it was working fine and then suddenly today the display reads:No data availableWaiting for current dataGas data unavailable Elec data unavailable  How does this get fixed?

Engineer did not turn up to service my boiler, I have sent numerous complaints to no availThey have only sent a generic email backWhen I phoned I was promised it would be resolved only it has notI received another email advising me to phone Corgi to book a new service, that line is permanently busyI was told I would be sent a link to book it myself, why can’t that be done?What exactly are we paying for here?I will be contacting the ombudsman  

My ovo ev app was always viewable in landscape on iPad but today it’s only viewable on iPad in portrait….im guessing something has caused this ? (iPad orientation lock is not on and no other app is affected ) 

It's that time of year again.The qualifying date for this year's WHD scheme was 23 August 2026.If you were eligible on that date, and your energy supplier is part of the scheme (most are), the you will get the WHD this year.At the time of writing this the Government webpage has not yet been fully updated for this year, but it should be fully updated later this month.https://www.gov.uk/the-warm-home-discount-schemeThere are once again new eligibility rules for those in Scotland which mean that more people in Scotland will qualify automatically for the Core Group without having to make an application.The new eligibility rules for Scotland are set out here: https://www.gov.uk/the-warm-home-discount-scheme/if-you-live-in-scotlandIf you live in England or Wales, you don't need to apply for the Warm Home Discount, if you are eligible, you will be contacted by the UK Government between October and January.If you are an OVO customer, live in Scotland, and are not in this years new core group,

I understand the occasional need for an outside company - In OVO’s case, Morrisons Data Services - to come and take a manual meter read in order to check customer honesty and meter integrity, but isn’t it supposed to be just once a year or every 2 years?I’m due another visit, but I’m pretty certain they’ve already been round once this year, around February/March time.I submit a manual meter read at least twice a month, as I like to keep on top of my energy bills and know roughly how much I need to put aside when the monthly bill is live, so I fail to see the need for Morrisons to turn up every 6 months.I’ve followed the link in their email and submitted manual gas and electricity meter reads to Morrisons (with photographs!), so hopefully this time they’ve no need to physically visit.

Hi all. My freeholder has put a lock on our electricity metre cupboard, which obviously we all need to access regularly, he says he’ll chose who gets a key. Does anyone know if this is legal? Basically the freeholder racked up a £3k-plus bill on his landlord supply account - I think he wants to block access to that account. I don’t trust him having access - he once put the communal lighting on to a single flat’s account.

We have a brand new Hypervolt Charger, and OVO as our utility provider, and I'm using the OVO Charge App on their Charge Anytime rate as it suits our lifestyle. Hypervolt has a direct charging arrangement with OVO, so those two apps seem to work seamlessly, and (as I would expect) the Charger App shows OVO setting the scheduling, and the OVO App shows the Hypervolt charger. Because we have a flexible lifestyle we don’t need to charge overnight and set schedules, so all we’re trying to do is the most basic operation which is to plug in the car whenever it needs a charge, and at any time of day, and the OVO tariff gives us a flat discounted rate for that.  We had eight successful charges. I would plug in, make sure the car scheduling (via MyRenualt App) was Off, and set to Instantaneous Charging and then click on “Charge Now” in the car App. Although there would be a pause each time of a few minutes, and the command seems to not get through a few times, this charging worked 8 times in a

Hi,How do I change the email address on my Ovo Forum Account to match the email address on the Top Up app and online?  There are no options to do it on the Ovo Forum account.Thank You

The last two Sundays we have been away.  Not anyone one at home.  When I looked on the daily usage chart both Sundays have a higher usage compared to the Monday to Saturday readings.  It happens when we are at home which I can understand but why when there was no one at home?

Any idea where, in the app, I register for the new Power Move scheme? I've checked it through, reinstalled it, and checked again. I cannot see where to register for Power Move. Thank you if you can help.

Just wondering whether there were many from the original trial still going with the charger? And, also thoughts on the ending of the export credit and the new V2G trial?

Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support a

I have the pump: “30-007A IMP Pumps 10 -25-130” and Ecodan FTC 7. I am trying to change the flow speed in service menu, but the pump does not change speed.Any idea, what it can be, because in spring I was able to change the flow speed? The Ecodan using RC wireless temperature controller.This connection is from the pump 

Hi, A neighbour of ours has had household batteries installed. These are not linked to solar panels but tops them up on the lower rate (similar if not EV rate) and then runs the household off the battery during the day. Any excess can be charged back to the grid. Does anyone else do this through OVO? They are with a sea creature.

I have recently bought cupra born and trying to connect with ovo charge anytime is a nightmare I set the schedule for 8hrs time but the ovo app keeps saying not plugged in I can charge with my cupra app and my charger app but obviously cost  me more Any help 

We are on the Simpler Energy plan, so it’s a variable rate. We pay by DD and the DD amount is reviewed every 3 months, the amount being determined by how much energy we use and how much our account is in credit. This system has worked fine for years and we have been happy Ovo customers.Six months ago my husband got a new company car, which is an EV. This is charged at home and they use Allstar as the 3rd party to manage the charging costs. Allstar credits our Ovo account, by bank transfer, each month, for the amount used, in the previous month.Now, every 3 months, the DD estimating algorithm, sees that we are using way more electricity and puts up our DD by a large amount. The DD estimating algorithm, completely ignores payments coming in to our Ovo account.I don’t want to have to ring Ovo every quarter and have this conversation.Any suggestions, from Ovo themselves or helpful customers, appreciated.Thank you.

Hello,Had anyone experienced leaving OVO because of joining another energy company and not be able to get final bill for more than two months? I am still getting charged for gas and electricity they don’t supply, and when I was trying to get my final bill, they asked me to wait for 6 weeks to sort it out, nothing had been done, after contacting them after 7 weeks after I joined another energy supplier, they asked me to wait 32 working days more. I’ve never experienced anything like this, now paying to two energy suppliers at the same time, which is ridiculous in my opinion and shameful for OVO.Elena Wilson

I fell over a new version of the account website this morning, having followed a link in a banner that read:   You're in an older version of the site. Switch over to beta to see new features and updates.   I’ve only had the briefest of looks around, so I haven’t really formed an opinion about it yet. I must say, though, that the new site isn’t at all repellent!  I’ve started this thread in the hope that those who try out the new site will come here and share their feedback about it. Since we’re all getting used to the threaded version of the community forum, I’d suggest that:If you’re posting about a specific feature or aspect of the site, if there’s a loose floating Reply box at the foot of the window, use that. Start your post with a brief heading - e.g. Meter readings - and use the option on the Styles menu in the editor box to format it as a Small heading. This might help keep the feedback a bit more organized. If you want to comment on a topic that someone else started, use the Re

Hi ​@Ben_OVO ​@Chris_OVO Just turned on my heating on Sunday and the afternoon slot 2.30-5.30 was fine albeit on minimum, evening slot 9.30 -1.30 came on but didn't charge ( no credit was used)morning slot 5.30-8.30 was also fine.I phoned Customer Support on Monday to be told I am not on Economy 10 and have never been, I am still on THTC and no change of contract had been made after the meter swap.I asked if my meter would need reconfigured but unfortunately they couldn't answer and instructed me to call the PAYG team.Have just been on to PAYG team who transferred me to squad 70 ( a very nice guy called Jamie)who have done a pretty thorough investigation and it would seem multiple flags have been getting raised on my account since the swap but nothing actually done about it.The squad 70 backroom team have raised the issue again so hopefully it will be resolved soon. 

I’ve heard that energy suppliers can remotely control smart meters in order to even cut off the energy supply to a certain property. It made me wonder if they can remotely override the meter reading by adding extra units on top of the actual usage regularly. If they have remote control access to it, when/if a customer complains regarding an abnormal increase, they can even remotely adjust it so that the meter would not be seen as faulty during any inspection. Is there a guarantee or a way to validate that this would never happen to smart meter users?