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Rank 1
Dunk31
Rank 1
October 17, 2026
Question

Boiler service, absent engineer

Engineer did not turn up to service my boiler, I have sent numerous complaints to no avail

They have only sent a generic email back

When I phoned I was promised it would be resolved only it has not

I received another email advising me to phone Corgi to book a new service, that line is permanently busy

I was told I would be sent a link to book it myself, why can’t that be done?

What exactly are we paying for here?

I will be contacting the ombudsman 

 

1 reply

Rank 2
DavidWSR
Rank 2
October 17, 2026

Make sure you give the company an opportunity to respond first before contacting the ombudsman. If you do not do this the Ombudsman may not look into your case. I do hope either way you can resolve this customer service issue.

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd