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Rank 5
September 30, 2026
Solved

Why do Morrisons Data Services visit so often?

I understand the occasional need for an outside company - In OVO’s case, Morrisons Data Services - to come and take a manual meter read in order to check customer honesty and meter integrity, but isn’t it supposed to be just once a year or every 2 years?

I’m due another visit, but I’m pretty certain they’ve already been round once this year, around February/March time.

I submit a manual meter read at least twice a month, as I like to keep on top of my energy bills and know roughly how much I need to put aside when the monthly bill is live, so I fail to see the need for Morrisons to turn up every 6 months.

I’ve followed the link in their email and submitted manual gas and electricity meter reads to Morrisons (with photographs!), so hopefully this time they’ve no need to physically visit.

Abby_OVO
Abby_OVOBest Answer
Community Manager
October 1, 2026

Hey ​@DaveThorn76 

 

They usually just do a visit when they’re in the area, it sounds like they’re in your area more often but hopefully having submitted via the link will mean they won’t have to actually stop by this time.

 

They have to make a visit at least once every 2 years or so but can end up visiting more than once depending on how often they’re in the area. Let us know if they still do pop by again though. 

 

Currently Playing: She's Electric

2 replies

Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
October 1, 2026

Hey ​@DaveThorn76 

 

They usually just do a visit when they’re in the area, it sounds like they’re in your area more often but hopefully having submitted via the link will mean they won’t have to actually stop by this time.

 

They have to make a visit at least once every 2 years or so but can end up visiting more than once depending on how often they’re in the area. Let us know if they still do pop by again though. 

 

Currently Playing: She's Electric
Rank 5
October 16, 2026

Well, I did what was suggested on Morrisons’ own website, and submitted manual reads and even took photographs and uploaded them, but a Morrisons Engineer STILL knocked on and requested to see the Gas Meter.
It’s almost as if they don’t trust us to submit correct readings, even though everyone knows incorrect readings can lead to huge bills in time.