The Archive

I received an email yesterday stating that in July for Power Flex move I had shifted 1.6kWh electricity but had earned 0 hours free electricity over July.On 30 July saying I had an email with my Power Move Flex results stating that from 21 to 27 July I had shifted 1.22kWh and had earned 1 hour free electricity.On 8 August I received an email stating that I had shifted 0.44kWh on 28 July.Both emails stated that I would receive a bill credit at the end of the month.The two added together amount to 1.66kWh as per the email I received yesterday. So why did the email yesterday state that I had earned 0 hours free electricity in July.The emails are contradictory and does that mean I won’t receive any credit?Perhaps someone might know the answer?Thank you

OVO have been promising access to online account mangement via their new website for over a year now and it is still not available. Why is it taking so long to migrate customers from a legacy system? This is a task that should not be that difficult. Everytime I need to make a change or sometimes give an extra meter reading I have to spend ages on the phone or on the chatbot.

I have been using Charge anytime for years. Up to April the monthly saving on my app matched the anytime credit on my energy bill. For May and June there is a large discrepancy.n Anyone know why?

Regarding yesterday's power move down, the email never provided the base figure for the hour. How do we calculate this?

Hi I bought my Ohme charger in Dec. Just 6 months ago. It was supplied and installed by Ovo. When bought it was compatible with Charge Anytime.  I have 2 Questions.  1. I bought the Ohme in good faith from Ovo as it was compatible with Charge Anytime.  Will Ovo be providing me with a new compatible charger free of charge? 2. If no to above and I am forced to seek an alternative provider will Ovo wave the £95 early exit fee from my tariff?

I have solar panels and the majority of Power Move Flex times are when I am using no energy regardless of what appliances I have on because the solar panels are generating. It does not seem worth it to opt in.

Updated on 16/01/25 by Ben_OVOOur current trials are now closed, and we'd like to thank our users for their participation.  My first opportunity to play Power Move Flex from 2-3pm today Thursday and I can’t quite recall if that’s the one where 1; I get free electricity, or 2; an incentive if I use more juice for an hour… or is it less (3)? I assume it’s not 4; gas which is a relief as the thought of turning on the gas central heating in this heatewave is already making me sweat! So, on the assumption it’s 1 or 2, I guess the tactic is the same; burn through as much power as possible?   My only problem is that we don’t have a tumble dryer, preferring a washing line in the yard, and I did our weekly 30o washing machine load yesterday; and a full dishwasher load overnight…? So how can we burn more juice this afternoon?  Ideas welcome. We had planned a salad tonight, but if I dig that chicken (planned for Sunday lunch) out of the freezer, and roast it on warp speed from 2-3pm, it’ll hopefu

Has anyone had their results email this week?I expected to receive it at the beginning of the week to see if I earned any free electricity for Sunday but I didn’t get it yet. do you still get the email even if you didn’t earn enough?

I’ve set up Charge Anytime account and put my house on the map during set up. My car is on the drive charging now but app is saying it is not at home (so it charges as soon as I plug in).There are no settings option in the app to adjust things like my location??Anything I can do?

Has anyone else been having problems trying to get CA working over the past 2 weeks?I’ve had spells of 2 or 3 days without any CA schedule and very intermittent at other times, with often short intervals at unusual times.The CP is a Hypervolt Home 3 Pro. Tried all the usual tricks of reboots, re-register CP, amending schedule, checking its over greenest periods etc.Up until this period CA has been reasonably stable and predictable.“Urgent Charge” works fine, but obviously attracts the higher price. I’ve had to resort to this most days. So the costs are now starting to mount up.I haven’t been able to get any response from the CA team via their email process, so will try calling next.Hypervolt have investigated and state this is an OVO problem and they are aware of issues OVO have been having with CA.

Flexi power move keeps appearing in my email box. I click on to opt in, but there's no confirmation on my account I've opted in. All it say is on the opt in bit is your in it? 

Does Power Flex ask different people to do different events ?  There is lots of chat on Power Move about a Power Flex event at 12 - 2 today 10 November.  All the participants refer to a Power Down event but I got a message saying that it was a Power Up event.  Given the day and time I did think it a bit odd but here is the message - Get ready to Power Up   10 November, 12:00 PM to 2:00 PM

I have recently signed up for charge anytime for us at home with my Wallbox charger and Mercedes EQC.I have followed the instructions, linked my car etc and set the “ready by” time on a few occasions yet the car has never charged overnight and I'm forced to manually check and start charging early morning.  I cant think what I'm doing wrong - is there anything that I need to do in the Wallbox app? At present when I plug the charger in, the car starts charging immediately which I then manually stop in the wallbox app in the hope it will charge at some point overnight using the the charge anytime app/tariff. Am I supposed to stop the charge like this?  Cant think what im doing wrong - would appreciate any assistance.

OVO have treated their customers who are on their legacy on-line portal very badly. OVO decided not to inform customers by email that their on-line access had been suspended and have failed to pro-actively keep us informed of when our on-line access will be restored. Despite being assured on multiple occasions that on-line access would be restored by the end of 2023 this is now promised in Q1 2024. Customers need to let OVO know that they need to keep us regularly informed and make it a priority to restore our on-line access by the end of January not the end of March 2024. A selection of my recent correspondence with OVO is below.   9th December“I am afraid I have no infinitive date on when you will be migrated over to our upgraded system, where you will be able to use the app.  When we spoke some time ago, we said end of the year However, let me take this away and see if I can get an update.”11th December“We are currently working towards getting a defined date for when you would be ab

I got an email from Ovo asking me to take part in a review of the new upcoming app. Concerning they were not interested in customers that had the Ohme or Indra chargers….as Ohme was de-supported recently I wonder if the Indra chargers are next!?

Updated on 05/11/25 by Ben_OVOHi all, Like many customers, I’ve been affected by the OVO-Ohme fallout.  I have the Ohme ePod, recommended and installed by OVO, and a Mercedes-Benz CLA 250e. I've recently deleted my Ohme account and started charging via the Charge Anytime app.  Mercedes only have beta compatibility with the Charge Anytime app but OVO assured me that customer’s are using it without any issues.  My experience so far is concerning. As soon as I connect my car, it charges at full capacity instead of smart charging on and off throughout the night like Ohme did.  However, when it reaches 50% it stops and shows as complete. I go into the Mercedes me app and the vehicle settings have been changed from 100% to 50%. I change this back to 100% and it starts charging again at full capacity until complete.  When I look at the usage information, which isn’t at detailed as what Ohme would provide, it’s only showing that I’ve used 10 kWh and a have saved around £1.50. In reality, I’ve

I have 2 IONIQ 5s, every time I want to charge one I have to disconnect one from the bluelink account and connect the one I wish to charge. Is there a work around? Or am I doing something wrong? Any help appreciated.

My 'free' hour is when I am on holiday. Can I have it postponed until I return?

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.I need helppppp 😢 

Hi,I have just had a smart meter and IHD fitted - it’s an IHD3. I can see how to see my live electricity usage (ie electricity now button).However, is it possible to see how much gas is being used live?Thanks

Ovo increased their electricity standing charge massively in April. I have asked them to itemise what the Standing Charge covers and then justify the increase - they are refusing to do this.The Standing Charge should relate to the actual cost that Ovo has delivering electricity to your home. Those costs did not substantially increase in April.Wholesale gas price rises meant that the unit cost of electricity went up but that should not have affected the Standing Charge.Ovo have just taken the maximum that Ofgem allow the Standing Charge to be decided to charge it.You can try to avoid unit costs by cutting back on usage, but you cannot avoid the Standing Charge.Customers need to band together and get them to justify the increase.

As I have reported elsewhere, I have had issues with the change to charge anytime with the location pinpoint map being out of date and not showing my 3 year old house. That is now resolved and one of our cars ( a Toyota RAV4 Plug in Hybrid) is now behaving properly. However our VW ID3 which is a pure ev  will not smart charge because it keeps turning off it’s location data. Speaking to VW it seems that I have to pay a subscription of £129 to enable this function. As we only save about £40 a month it would take three months to recover the subscription charge. Thank you OVO/OHME. I do not understand why the system needs to know which car is connected to the charger, the charger knows a car is connected. Therefore it can charge the car at the reduced rate when the power is cheap. Why do they need to know which car it is? Presumable to stop people “ selling” their cheap  electricity to all and sundry. Is this really a big issue?The other part of the problem is that if I plug the RAV4 in, i