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anelson1805
Rank 1
October 21, 2025
Solved

Issue with Charge anytime and loss of credits

  • October 21, 2025
  • 1 reply
  • 89 views

Having checked my past 3 months, as I have not received any credits for my EV charging even though I had been receiving them from June 25. I contacted the Helpdesk and was informed that the App had lost my data for the past 3 months and I would not be receiving any credits even though it is obvious from my billing data when I charged my car. I find this incredibly unfair and want to inform other users to check. Without those credits has forced up my monthly credit from £90 to £136 per month. I was informed that OVO will not give me my credits as it was my fault that the App failed. I am extremely unhappy with this 

Best answer by Blastoise186

Hi ​@anelson1805 ,

Usually the main team you’ll want for this is the Charge Anytime team on 0330 175 9678 or chargeanytime@ovo.com .

However, if you feel their response hasn’t been acceptable, you are eligible to ask for a review via https://ovoenergy.com/feedback .

I can’t make any promises that it’d change the outcome, but you’re welcome to use that route if you wish. That’s the best suggestion I’ve got for you.

1 reply

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
October 21, 2025

Hi ​@anelson1805 ,

Usually the main team you’ll want for this is the Charge Anytime team on 0330 175 9678 or chargeanytime@ovo.com .

However, if you feel their response hasn’t been acceptable, you are eligible to ask for a review via https://ovoenergy.com/feedback .

I can’t make any promises that it’d change the outcome, but you’re welcome to use that route if you wish. That’s the best suggestion I’ve got for you.

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd