Skip to main content
S
Rank 2
ShiftingSaver
Rank 2
August 27, 2025
Solved

No results for 3pm-4pm power up on 17th August

  • August 27, 2025
  • 34 replies
  • 807 views

Hi all, 

I recieved an email for a power up 3pm-4pm on Sunday 17th August. I opted in and took part. However last weeks results email didn't show my result, despite the email saying results 11th-17th august. I have just recieved this weeks email and it only shows 18th-24th.

So where is the missing result?

Did anyone else opt in to this session and find their result missing from the weekly results email ?

Best answer by Chris_OVO

Updated on 20/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

Hey ​@DuncanL,

 

The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.

 

We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.

 

Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us. 

34 replies

D
Rank 9
DuncanL
Rank 9
August 27, 2025

Yes, same here.  

J
Rank 2
JNeve
Rank 2
August 27, 2025

No l didn’t op in for that day as l am usually working on Sunday. so l can’t shift my electric around only when l am not working l can do it.

D
Rank 2
DavidWSR
Rank 2
August 27, 2025

I got the results for the week ending 17th August but interestingly noted nothing was showing for this date only 16th and before. It may be of course I did not opt in or earn anything from this power move event. 

D
Rank 9
DuncanL
Rank 9
August 27, 2025

​@DavidWSR 

if you hadn’t been unsuccessful or hadn’t opted in your results would say so.

​@ShiftingSaver 

Doesn’t look as if anyone from OVO is going to answer.

Blastoise186
Super User
Blastoise186Super User
Super User
August 27, 2025

Hiya!

This has been sent to the Power Move team. The lack of response so far is primarily because this thread was created out-of-hours so there weren’t any Forum Moderators around.

Please wait for an update.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 28, 2025

    Response from the Power Move team:

    The summary for the 17th August should have gone out on the 20th. Please can you check if you definitely did/didn’t receive it?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      S
      Rank 2
      ShiftingSaverAuthor
      Rank 2
      August 28, 2025

      I definitely received a results summary on the 20th August that said it for the period 11th-17th but on the table of results the 17th was missing. 

       

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      August 29, 2025

      Hey ​@ShiftingSaver 

       

      Thanks for sharing that screenshot. I’ve popped this over to the team to take a look at, myself or one of the other moderators will pop back here as soon as they come back to us with more on this. 

      Currently Playing: She's Electric
      D
      Rank 9
      DuncanL
      Rank 9
      August 29, 2025

      My results were similar to ​@ShiftingSaver .  The results were said to be for the week 11 to 17 August but contained no result for the PMF event on the 17th.

      Firedog
      Super User
      FiredogSuper User
      Super User
      August 29, 2025

      Just to be contrary, my 20 August results email covered five events, the last of which was a Power Up session on 17 August:
        

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd