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Jeezeeh95
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November 27, 2024
Solved

How would I be eligible for the Vaillant Heat Pump Plus Tariff?

  • November 27, 2024
  • 12 replies
  • 179 views

Im building a new house and need to purchase a ASHP, looking mainly at Vailant because of the OVO 15p per KW offer they have for their customers (which I'm one of)

 

In order to receive this offer, do I need to buy the Vailant heat pump from OVO or can I get it from a certified MCS installer and still claim the new tariff? I will also be purchasing the Gateway add-on, is this the only requirements?

 

If not, then maybe I will look at other ASHP rather than just the Vailant range

 

Any help appreciated!

Best answer by Firedog

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

 

Butting in here to say I can’t see from those T&Cs that OVO has to be involved in the procurement or installation for the ASHP to be eligible for the discount bolt-on. So long as the ASHP is one of those listed with the necessary comms set-up, you should be good to go. Heat Geeks are just one of OVO’s partners; they don’t have to be involved. 

 

That said, we’ve heard a lot of good stuff in these forums about Heat Geeks in general, so one of their installers would be a good choice in any case.

 

If you’re still not sure, you can call the heat pump support team on 03330341565 (Mon-Fri (9am-5pm) or email heatpumps@ovo.com. 

12 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 27, 2024

Hi ​@Jeezeeh95 ,

If memory serves, you’re definitely eligible if you purchase via OVO and Heat Geek handles the install. If you want the safest route, I’d do that.

More info at https://www.ovoenergy.com/heat-pump-plus

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Jeezeeh95Author
Rank 2
November 27, 2024

Thanks ​@Blastoise186 , however from the quote I got from OVO for the Vailant heat pump, it was £3,000+ more expensive than another accredited installer that has given me a quote, hence why I wanted to know if I can still claim the OVO 15p tariff if I purchase & install with another company instead of OVO

Blastoise186
Super User
Blastoise186Super User
Super User
November 27, 2024

Just checked the rules - you have to go via OVO for this to work.

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Jeezeeh95Author
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November 27, 2024

​@Blastoise186 Okay thanks…. They don't make it easy to understand… this is the email they have just sent me to see if I'm eligible, it doesn’t say anything about getting the ASHP from OVO?:

 

 

 

 

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
November 27, 2024

It’s in the T&C for the Add-On. Try https://www.ovoenergy.com/terms/heat-pump-plus-add-on

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Jeezeeh95Author
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November 27, 2024

​@Blastoise186  Thanks, just checked it out… so what I understand from that is that it needs to be installed by a ‘Heat Geek’ installer, thankfully I have been quoted by a local company that are under their installers on the website (plus, being a few thousand pounds cheaper than OVO), so in theory, this would make me eligible if they carried out the install and sale? Their quote also includes the Gateway add-on

Firedog
Super User
FiredogSuper UserSolved
Super User
November 27, 2024

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

 

Butting in here to say I can’t see from those T&Cs that OVO has to be involved in the procurement or installation for the ASHP to be eligible for the discount bolt-on. So long as the ASHP is one of those listed with the necessary comms set-up, you should be good to go. Heat Geeks are just one of OVO’s partners; they don’t have to be involved. 

 

That said, we’ve heard a lot of good stuff in these forums about Heat Geeks in general, so one of their installers would be a good choice in any case.

 

If you’re still not sure, you can call the heat pump support team on 03330341565 (Mon-Fri (9am-5pm) or email heatpumps@ovo.com. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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Jeezeeh95Author
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November 27, 2024

You're correct 

 

Had confirmation today that as long as it's a Valiant AroTherm Plus, I have a smart meter and I have the Gateway add-on when installing the Valiant heat pump, then I am 100% eligible which is great news! No need to involve Heat Geek or OVO when purchasing or installing the new Valiant ASHP

    P
    Rank 1
    Plunkett
    Rank 1
    October 6, 2025

    Is it still possible to switch to Ovo and then add on a Heat Pump Plus tariff? I have a Vaillant heat pump installed by Heat Geejs.

     

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    October 6, 2025

    There are various ways to check if your installation would be eligible https://www.ovoenergy.com/heat-pump-plus 

     

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      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd