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michaela.mather
Rank 2
October 18, 2025
Solved

Has anyone else had Charge Anytime deactivated when you renew?

  • October 18, 2025
  • 2 replies
  • 64 views

Recently renewed our contract for the 3rd year and just noticed that we are no longer receiving our charge anytime credit. Ive emailed support, just wanted to check if this has happened to anyone else and if they had any problems getting it sorted.

Best answer by Ben_OVO

Updated on 30/10/25 by Abby_OVO

 

​@michaela.mather good afternoon, and sorry to hear of the issues you’ve been having!

 

Have you managed to contact the Charge Anytime team following ​@Blastoise186’s advice? 

 

 

That… Shouldn’t happen… Unless you cancelled the Direct Debit, knocked out the Smart Meter or your setup isn’t reporting in properly, switching tariff should maintain Charge Anytime support.

Try 0330 175 9678 on Monday - that team will be able to help you.

 

 

Let us know what they say - hopefully a quick fix!

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 18, 2025

Hi ​@michaela.mather ,

That… Shouldn’t happen… Unless you cancelled the Direct Debit, knocked out the Smart Meter or your setup isn’t reporting in properly, switching tariff should maintain Charge Anytime support.

Try 0330 175 9678 on Monday - that team will be able to help you.

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Ben_OVO
Community Manager
Ben_OVOSolved
Community Manager
October 20, 2025

Updated on 30/10/25 by Abby_OVO

 

​@michaela.mather good afternoon, and sorry to hear of the issues you’ve been having!

 

Have you managed to contact the Charge Anytime team following ​@Blastoise186’s advice? 

 

 

That… Shouldn’t happen… Unless you cancelled the Direct Debit, knocked out the Smart Meter or your setup isn’t reporting in properly, switching tariff should maintain Charge Anytime support.

Try 0330 175 9678 on Monday - that team will be able to help you.

 

 

Let us know what they say - hopefully a quick fix!

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