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Dw1973
Rank 2
September 20, 2025
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How do I set up the new OVO Charge App?

  • September 20, 2025
  • 15 replies
  • 606 views

Morning all

So I downloaded the new OVO Charge App yesterday following the prompt from the old app.

Install and registration worked fine, it pulled through my charging history and my charger details.

I plugged in last night and set  the schedule in the new app but this morning no charge had taken place.

Checked the pinned thread (which I hadn't seen prior to install) and everything seems correct however I did have to re-login to my charger app this morning (didn't  check yesterday as it serves no purpose now everything is via the OVO apps).

I also can't connect to my cars app now, although again it's pretty useless so I don't use it, so that could be unconnected.

Questions…

 - should I delete the old OVO app?

 - are the 2 apps clashing? Although they are syncing in terms of ready by

FYI my charger is an EVEC, car is a 2025 Vauxhall Grandland and phone is a Google Pixel.

Will try again later now I'm signed into my charger app.

Best answer by Chris_OVO

Updated on 05/11/25 by Ben_OVO

 

Hey ​@Dw1973,

 

We recommend uninstalling the old app just to avoid any potential conflicts. Once you create an account and log in to the new app, it will handle the charging for you! To make things easier, we’ve put together a guide with some FAQs that you might find helpful. Check it out below!

 

 

If you need support, you can call our Charge Anytime support line on 0330 175 9678 (Monday to Friday, 9am to 5pm) or email chargeanytime@ovo.com.

 

Download the OVO Charge app from the App Store or Google Play.

15 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
October 5, 2025

Hi ​@ianbar ,

You can indeed - make sure to use the same login details and it’ll work.

Just a heads up - the Charge Anytime app has been retired. Please use the OVO Charge app going forward.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    I
    Newcomer
    ianbar
    Newcomer
    October 5, 2025

    Thank you.  I was aware of the app change - just name confusion on my part.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 6, 2025

    Hey ​@Windled 

     

    I’m glad to see Blastoise186 has already stopped by with some helpful advice here. 

     

    I think the team might need to remove the email address associated with the previous account if you’re trying to use the same one again for the new account for Charge. 

     

    Let us know how you get on and if you have any other issues. 

     

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    Newcomer
    Windled
    Newcomer
    October 6, 2025

    Hi Abby,

    i sent an email to the address given. 
    i’m blocked creating a new OVO Energy account until OVO get to me which can 48 hrs.  
    do I have to wait 7 days until my old account is deleted before I can create a new one?

    is it supposed to be possible to switch between old and new as I was told? 
     

    anthony

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 6, 2025

    Hey ​@ianbar 

     

    Best of luck on your EV journey!

     

    Glad to see Blastoise186 has stopped by with some super helpful advice already. I’ve linked below to a topic which might also be helpful:

     

     

    If you‘ve ever got any other questions, always feel free to pop back anytime.😊

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