Skip to main content
S
Rank 2
ShiftingSaver
Rank 2
August 27, 2025
Solved

No results for 3pm-4pm power up on 17th August

  • August 27, 2025
  • 34 replies
  • 807 views

Hi all, 

I recieved an email for a power up 3pm-4pm on Sunday 17th August. I opted in and took part. However last weeks results email didn't show my result, despite the email saying results 11th-17th august. I have just recieved this weeks email and it only shows 18th-24th.

So where is the missing result?

Did anyone else opt in to this session and find their result missing from the weekly results email ?

Best answer by Chris_OVO

Updated on 20/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

Hey ​@DuncanL,

 

The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.

 

We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.

 

Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us. 

34 replies

Show previous replies
Ben_OVO
Community Manager
Ben_OVO
Community Manager
September 29, 2025

Morning ​@Deanna Troi I’ve sent you a private message, please get back to me when you can.

 

Cheers!

Powered by the Sun
Ben_OVO
Community Manager
Ben_OVO
Community Manager
September 30, 2025

​@Deanna Troi apologies, but the reads from the 17th weren’t recorded - sometimes due to poor signal the reads might come through to us, but not in time for the data capture for power up. This can happen from time to time and means you’ll miss out unfortunately. This is described in the terms:

 

4.18 If we’re unable to read your smart meter data for 3 days after the event, then you won’t be eligible for the reward. If your smart meter isn’t communicating you won’t be able to receive a reward as we won’t have the data we need to correctly calculate your energy usage.

 

Powered by the Sun
Deanna Troi
Newcomer
Deanna Troi
Newcomer
October 1, 2025

​@Deanna Troi apologies, but the reads from the 17th weren’t recorded - sometimes due to poor signal the reads might come through to us, but not in time for the data capture for power up. This can happen from time to time and means you’ll miss out unfortunately. This is described in the terms:

 

4.18 If we’re unable to read your smart meter data for 3 days after the event, then you won’t be eligible for the reward. If your smart meter isn’t communicating you won’t be able to receive a reward as we won’t have the data we need to correctly calculate your energy usage.

 

Would having a working ’in home display’ meter flag this to me on the day? 
May I request a replacement please, a working one would be jolly useful 🙂

 



It has happened to me twice now. Bizarrely not before thus trial…
Maybe more since as I haven’t received a results email this week either !

 

 

Really hope we can find a way to resolve this. 
 

Blastoise186
Super User
Blastoise186Super User
Super User
October 1, 2025

I’m afraid it won’t - the IHD runs on a local HAN connection, which is a different mechanism.

If you fancy a new one anyway… This may help.

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd