The Archive

HiThe app says my mercedes a250e is charging away from home on Monday-Wednesday and smart on Thursday-Sunday when the car is parked in the same place every time on the drive.It was OK at the start in November with an occasional away charge but now for the last 2 weeks it's been days on and days off.Any ideas 

When does Ovo start charging £1.50 for paper bills as I can’t see it being added on my January bill? Thanks  Sue

Hello. I have recently switched to OVO from octopus to take advantage of the heat pump tariff add on. But I can't see anywhere that the add on is active. Perhaps it is running in the back ground but I have no way of knowing. Has anybody got any experience of this? 

I’ve been searching through a few questions regarding solar with batteries and power company integration, however many answers seem to be UK-based, whish obviously wouldn’t be useful for my questions here in Queensland. Is there a forum with/for Australian customers and power users to ask and converse on here?

I’m an old SSE customer that was migrated to OVO earlier in the year. Our smart meter has been working fine and according to the website and app, it is sending readings over, but the reading has been the same each day for the last 9 days, despite the heating and water being used.When I check the reading on the meter itself, it shows the same as the reading that is being sent.  Looking back, there was also 7 days at the start of the month where this happened, and 3 days last month. The gas supply is working fine, so no problem there. I’m more than happy not to pay for it but something is definitely not right.This is the Smart Meter we have.Any advice would be much appreciated   

I have had a none-functioning smart meter since November. OVO have booked three appointments to send an engineer and each time no one has shown up, despite assurances I was a priority and me having phoned a few days beforehand to check the appointment was still booked. How can I ensure one of these elusive creatures actually attends?

As per the title my IHD idles at the bottom of the green until I switch anything on in my flat even the kettle or toaster (both new) and then it goes to the top of the red. I’m only in a small 2 bed , 1 sitting room/kitchen flat and going through £300 a month in electric since moving in 2mths ago despite being out from 7.45-6 Mon-Fri and even when I’m in don’t have the TV on etc much . I don’t get why using anything is draining my electricity so much . I have underfloor heating but that’s on 2hrs a day as once I saw the bill the first month I adjusted it right down but no difference to my electricity bills 

I have just changed my Porsche Taycan 4SCT MY2023 for a new Taycan MY2025I have deleted the old car and added the new one. Charge Anytime is connected to My Porsche Account and the App can see the car and the SoC but gets stuck finishing the connection. On the Dashboard screen it says connecting to your Porsche with a wiring circle. The Last update time refreshes and has a green dot.I have charged the car but I get no credit.Is there an issue connecting to Gen 2 model year 2025 Taycans? 

My elderly mother, who is fast approaching 97, recently received a demand, from OVO, for immediate payment of her account or, she was liable to receive a visit from the bailiffs!As she does not have access to the internet, she signed up, with OVO, to receive paper bills.The previous bill was received in, or around, May 2023. She has received no communication since. Why is this?As I've stated, she's almost 97 & lives independently. She does not have a mobile phone, computer, or internet access. Even if she had the latter, she'd not have a clue how to use it!! Where have paper bills gone?Do OVO care or even give a jot about their elderly customers?   

I was given an RTI code for a £100 refund. I’ve had flu so not been able to go to shop to put on my key. Does the RTI code have an expiry date? 

(Dammit, due to a mix of bad luck, confusing UI issues with the zoomed-in responsive page layout, the post-editing time window, and forgetting to select all plus copy before hitting post, I’ve just lost the content of this post now 3 times…. aaarrrgggh)Forgive me for I have sinned… I used to be a regular on the forums here but haven’t posted in over a year, sorry.  Glad to see @Transparent is still around and that there’s others volunteering here also.  :) TL;DR  Like some other posters here, I seem to have lost electric info on our IHD We’ve had our gas and electric smart meters for a few yeas now, for the last year things have been working fine.Sometime in the last few months our IHD stopped displaying electric info.  The IHD does display info about our current and historic gas usage plus gas meter info, but the gas tariff info is now missing and there’s nothing about the electric supply/usage/meter on it at all any more. EquipmentSMETS2 Installed via OVO a few years ago (not inheret

Hi newbie here and need advice.We were with SSE but I believe OVO took over the account some time ago. The last 3 top ups I have done have definitely not added up. We put  the emergency 2 days ago which is £15 and we only get notification at 50 pence left. Today I put £30 on the key and went to top up, the meter said about £8 left of emergency,so we owed £7 to my mind. So I put the £30 in and the meter showed the key had £30 on it. The meter then showed that we had only £13 credit whereas it should have been £23, a shortfall of £10. There is no debt with this meter and to be honest we rarely use the emergency except during the colder periods purely because of the lack of warning until 50 pence left. We have got letters from them saying that we haven't topped up in a while but every week for many years at least £25 goes in a week without fail. So are OVO charging £10 every time you use the emergency electric or are they scamming us or have been hacked themselves. Any thoughts welcome bu

I have twice had an engineer out to fit a Smart meter only to be told  because I'm on Economy 10 it's not possible as Economy 10 has          3 phases and Smart meters only allow for two. Indeed up until about a year ago Ovo's own website stated quite clearly that there was no Smart meter which was compatible with Economy 10 (that section of the OVO website seems to have disappeared). Now I gather from the News Media that after the end of June our Economy 10 meters are not going to work!!!To date I have not received any notification of this.  I and numerous others where I live would like to have a CLEAR explanation of what is going on specifically as regards Economy 10. 

Hi all - long time listener first time caller, This is a Charge Anytime question aimed at any folks from Ovo who frequent the forums. I have a Polestar 2, and a Pod Point Solo 3 charger.Neither of these are currently supported with the new Charge Anytime, so I was wondering if there is an anticipated timeline for additional EVs to be added to the supported car list, or is it a case of Ovo rolling out new EV support whenever it can become available? I appreciate a lot of this is out of Ovo’s hands & they are reliant on what the EV can actually do, but if there is an anticipated timeline for other EVs (if this is even possible) then it would be really helpful. Many thanks!

Hi, Just a bit of background, I've been working for a meter operator for 3 months now, primarily assisting in commissioning meters and investigating revenue protection cases. Embarrassingly there's so much I still don't know. And I've noticed your expertise and would really appreciate any simple explanations you might have to offer. Specifically I just want to a clearer understanding of smets in general. What is the DCC? What's a hot shoe? When a new tenant comes in what happens to them with a tampered meter from the previous resident (Revenue Protection). How do comms hub work. Why only 1 smart meter to 1 MPAN? Just a lot of general stuff. I just want to be able to feel like I have a firm foundation so I can confidently advise in metering. Would appreciate any help, thanks in advance

Hi Alli have been on a quarterly billing cycle since i automatically got transferred to ovo years ago, i have now had an email informing me that i am now moving to monthly bills, i know ovo do not do monthly billing for new customers but i would still prefer a quarterly bill instead of monthly as thats what i have always had. does anybody know if this is somethng i can stay on or is it a non negotiable change that all customers now have been moved to?any help appreciated.

Hi has anybody else had a similar outage?On the 11th of December my electricity smart meter stopped sending half hourly readings to OVO. Funnily enough my dad who is with EDF experienced the same outage in smart readings on the same day.  Which now means I can’t take part in PowerMove. I’ve emailed OVO support and got the reply to wait 32 days to see if the meter will reset itself.   

I'm moving on the 8th February and have already informed OVO so my Fixed Plan will end on that date, I have been taking part in the Power Move Flex this month and have earned credit in 3 of the events so far but will I still  received the credit for February if my contract has ended.

I’m just going to copy and paste the complaint I just sent any help and advice would be appreciated thanks :)To OVO Complaints Team.I want to make a formal complaint. Recently last week moved into a new property which you already supplied electric and gas so I thought it would be easier just to stick with you. Set up my account with a nice lady who said I had smart meters and meter readings would be sent automatically and I would be paying monthly when it was due for gas and electric. Today (Sat 11th Jan) I woke up to no gas or heating or hot water. I had to call my landlord to get a certified gas engineer out only to be told I have a pre-payment gas meter that I have to top up. It had no credit hence why no gas, This was never mentioned to me. I then tried to call you and your phone lines are closed at weekends! I text chatted to someone they said the gas meter is pre-payment you top up with a code or online. They then said the meter isn’t communicating with OVO and someone would have

Most smart meters will soon start sending readings every 30 minutes as standard. If yours doesn't already, it will switch to half-hourly readings in 7 to 10 days.I have never had a smart meter keep an eye on my meter readings, I only have the one in near my electric consumer box that I take meter reading from, do you supply smart meters.

So today is the day I am due to get smart meter installed to replace old (Payg) THTC in PH2 postcode area in Perthshire.    Will update on how it goes.Heating in house is provided by old style storage heaters in lounge and hall with panel heaters (that we don't use) in bedrooms.Hot water is immersion.  

I am a THTC customer on  complex meters.The app doesn't support complex meters and redirects you to sign in online Except it actually doesn't and every time I try to sign in through the online browser it constantly tells me sorry the app doesn't support.…Why am I unable to access the online account 

I have taken part in all the power move flex events and achieved credit in most. However there has been no credit applied to my latest bill (dec-jan)?