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Robbo4962
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June 8, 2025
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OVO Charge Anytime - How do I connect both my Audis?

  • June 8, 2025
  • 16 replies
  • 274 views

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.

I have two compatible EV’s, both Audi.

I have linked both up to the app okay.

I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.

I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?

I am sure that EV will be showing in the savings tab when I charge that one but the other one won’t

How can I be sure both EVs are charging at the 7p??

 

Best answer by Ben_OVO

​@Robbo4962 some further information from the team:

 

I think the reason is that both cars are the same manufacturer so that when you add the second Audi account it replaces the first and is then only connected to one car as a result. 

The best way for it to work would be to get both Audis added onto the same Audi account and then link that account to Charge Anytime so that both cars can connect to both cars on one Audi account.

 Otherwise it’d mean manually deleting one Audi and then adding the other Audi in the account every time you want to switch the car that you’re charging which can be inconvenient. Or just picking the car that does the most mileage and using Charge Anytime with that car only.

 

Have you got both Audis linked under the one Audi account?

16 replies

Blastoise186
Super User
Blastoise186Super User
Super User
June 8, 2025

Howdy ​@Robbo4962 !

Sounds like one for the team based on what you’ve said. If you give them a call on 0330 175 9678 tomorrow or ping them an email to chargeanytime@ovo.com , they can dig the logs and make sure things are working as intended for you.

Apologies if this isn’t quite the answer you were after, but it’s one that I feel will give you the best outcome.

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    June 9, 2025

    Morning ​@Robbo4962 and welcome to the OVO Forum!

     

    I’ve awarded you your EV badge so that other Forum community members can recognise you. Have you managed to speak to the Charge Anytime team yet following ​@Blastoise186’s advice? let us know how you get on, we’d appreciate the feedback.

     

     

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    Robbo4962Author
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    June 10, 2025

    I

    Morning ​@Robbo4962 and welcome to the OVO Forum!

     

    I’ve awarded you your EV badge so that other Forum community members can recognise you. Have you managed to speak to the Charge Anytime team yet following ​@Blastoise186’s advice? let us know how you get on, we’d appreciate the feedback.

     

     

    I sent an email early Sunday morning but no reply as yet.

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      June 10, 2025

      ​@Robbo4962 thanks for the update. I think the team is quite slammed at the moment with what’s happened, hopefully they’ll get back to you soon!

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      Robbo4962Author
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      June 14, 2025

      Still no reply from OVO. Not looking good. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 14, 2025

      The team are pretty swamped at the moment. If you feel your query is urgent, you may want to call them on 0330 175 9678 during the week.

      Otherwise, please be patient - they’ll get back to you as soon as they can.

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      Robbo4962Author
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      June 14, 2025

      Waiting nearly a week isnt a great service.

      I have tried to phone before and waited far too long.

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 14, 2025

      Normally the Charge Anytime team is incredibly fast at responding. However, they’ve been swamped by recent events at the moment and are trying to catch up.

      Please try to give them a bit more tolerance than normal, they’re doing their best but it’s a small team.

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        Robbo4962Author
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        June 18, 2025

        Finally got back to me.

        They said to reconnect the other car. But when I do that, the other one is disconnected with a new account number.

        i have been paying full price whilst it was ‘disconnected’. 
        Is anyone else having these basic issues? 
        how do two cars stay ‘connected’ at the same time?

        I am slowly edging towards leaving OVO. Messing around with a good Ohme system wasn’t a good idea.

        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        June 19, 2025

        ​@Robbo4962 I’d recommend getting back in touch with the team. I’ve also reached out internally so will let you know if I hear back before you do.

         

         

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