I moved to a new house but I can't top up.

Hi ​@Abiodun Arogunmaya ,

Please talk to OVO directly for this via https://ovoenergy.com/help 

Thanks

Have you opened a new account in your name with OVO, or were you trying to top up  using the previous occupiers account?

Any previous occupiers account should have been be closed if they have moved out.

I have registered to use OVO, they sent me a mail with my electricity and gas codes, and that's what I used to recharge.

Thanks, I was just checking as we do often see new owners/tenants trying to top up an old, often closed, account.

​@Abiodun Arogunmaya welcome to the Forum.

Sorry to hear about the issues topping up your meter. Did you manage to get in contact with our Pay as You Go Support Team?

​@Abiodun Arogunmaya that’s great news, I’m glad it’s sorted, and going Pay Monthly is a great option. You should hopefully now have access to your new online account and app. From the online account and app you can manage your Direct Debit, make payments, view and submit reads and check your bills, and much more!

I’ll link some other Forum topics below that you should find useful now that your account is set up in this way, including our tutorials for the different things you can do via our online services. Cheers!

Moved in on Friday 13th June (haha) and ran out of power on the 14th, I have 2 smart top up cards (1 gas 1 electric) in which I was able to place a top up but the electric is still showing as zero. Anybody have any ideas of how I should proceed? Negligent of my to not have something sorted prior but in the mess of moving on a short time frame things happen 

Thank you

Hi ​@JoeOlliffe ,

There’ll be a UTRN Code on the receipt - punch that into the electric meter and you’ll be able to restore power.

I would, however, suggest you have a word with OVO Support tomorrow about migrating to Pay Monthly as that may make things easier for you.

Thank you for the help, but what receipt do you mean? Is it on the top up card? Sorry very new to this