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Best answer by Emmanuelle_OVO

Keep us posted with how you get on ​@Johnchisholm. 

This webpage may help: https://www.ovoenergy.com/help/article/smart-meter-troubleshooting

It’s worth noting that you may need to send in a manual meter reading if the meter doesn’t start communicating by your next billing period to ensure you don’t get an estimated bill. 
 

Please provide your current reading

 

How to take a manual smart meter reading?

 

To find out your current reading press the menu button or A on your electricity smart meter and the reading will appear after the words IMP KWH. 

 

Aclara (Flonidan for gas)

  • Electricity: There’s 2 buttons on an electricity meter. Pressing B will cycle through all the menus on the meter screen and pressing A will cycle through all the sub menus. To take an electricity reading, you will need to press A - TOU rate 1 will be the electricity reading. For Economy 7 members, TOU rate 2 will show the rate 2 reading.

  • Gas: Gas meters have A, B and C. Pressing C will give you the menu and A & B will allow you to scroll through the options. The balance section is where you can check the reading (when you wake up the meter it should automatically default to the reading screen). Screen 1 - readings, active tariff price, standing charge, export reads, meter mode.

 

Honeywell

  • Electricity: Press the top button once or twice to access the reading. 

  • Gas: Press the middle button once or twice to access the reading. 

If you have a Landis+Gyr smart meter, see this topic guide here to confirm how to read it:
 

 

13 replies

Blastoise186
Super User
Blastoise186Super User
Super User
June 2, 2025

Howdy ​@Johnchisholm !

In the first instance, could you give https://smart-meter-help.ovoenergy.com a spin? It usually helps with most of these cases.

Thanks!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
J
Rank 4
JohnchisholmAuthor
Rank 4
June 2, 2025

Thankyou will give that a try.

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
June 3, 2025

Keep us posted with how you get on ​@Johnchisholm. 

This webpage may help: https://www.ovoenergy.com/help/article/smart-meter-troubleshooting

It’s worth noting that you may need to send in a manual meter reading if the meter doesn’t start communicating by your next billing period to ensure you don’t get an estimated bill. 
 

Please provide your current reading

 

How to take a manual smart meter reading?

 

To find out your current reading press the menu button or A on your electricity smart meter and the reading will appear after the words IMP KWH. 

 

Aclara (Flonidan for gas)

  • Electricity: There’s 2 buttons on an electricity meter. Pressing B will cycle through all the menus on the meter screen and pressing A will cycle through all the sub menus. To take an electricity reading, you will need to press A - TOU rate 1 will be the electricity reading. For Economy 7 members, TOU rate 2 will show the rate 2 reading.

  • Gas: Gas meters have A, B and C. Pressing C will give you the menu and A & B will allow you to scroll through the options. The balance section is where you can check the reading (when you wake up the meter it should automatically default to the reading screen). Screen 1 - readings, active tariff price, standing charge, export reads, meter mode.

 

Honeywell

  • Electricity: Press the top button once or twice to access the reading. 

  • Gas: Press the middle button once or twice to access the reading. 

If you have a Landis+Gyr smart meter, see this topic guide here to confirm how to read it:
 

 

Renewable Energy? Big Fan.
    J
    Rank 4
    JohnchisholmAuthor
    Rank 4
    June 4, 2025

    Apparently an Engineer Appointment can only be given once your meter has not sent readings for 31 days! There is no guarantee you will get an appointment after the 31 days has past.

    Questioned the high estimated use compared with the previous 3 weeks prior to readings not being sent, lot of talk but no actual explanation given.

    It was agreed with Ovo,I hope, that no review of direct debit will be undertaken until at least September.

    I can’t say I was either happy on confident with the outcome, but we shall see.

    I will communicate any developements

    thankyou 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 4, 2025

    That’s to be expected - sometimes it comes back faster than that meaning no engineer visit is needed. It’s a way to be certain it really is dead first.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      J
      Rank 4
      JohnchisholmAuthor
      Rank 4
      June 16, 2025

      On the homepage it says OVO not receiving readings! Well OVO knew that because I already told them it was not working. Asked to send manual readings, however go onto that page, I am told readings being received normally, but they are not, the other page won’t let me send manual readings because they are being sent automatically which they are not!

      So on the app different pages giving contradictory information!

      As expressed earlier in this thread I had little confidence of a satisfactory conclusion, looks like I was right! Can somebody explain what is going on.

      Thankyou

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 16, 2025

      We have no access to your account from here. We can only make a rough guess.

      If we can think of anything, we’ll post it here, otherwise you’ll need to let the 31 days tick down so that an engineer can be arranged.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Firedog
        Super User
        FiredogSuper User
        Super User
        June 16, 2025

        So on the app different pages giving contradictory information!
         

         

        It’s usually possible to submit readings in the app even though the website doesn’t allow it. Have you tried?

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        J
        Rank 4
        JohnchisholmAuthor
        Rank 4
        June 16, 2025

        Just tried again. Clicked on “send a reading” takes me to new page which tells me my readings are been send automatically. Won’t allow me to input manual readings. 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 16, 2025

        You should be able to do them via OVO Support regardless - they can bypass those restrictions

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Show more replies
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