Smart Meters and In Home Displays - Topic Hub

Hi @Redheadgolfer,

I’m sorry to hear you’re having this issue. This is very unusual.

What reading is your in-home display showing? What reading is the meter itself showing?

As BPLightlog has said we’d be able to provide more advice on this with a photo if you’re able to provide one.

Just to remark that the gas meter only sends data to the comms hub (by or on top of the electricity meter) every half hour. The comms hub then passes the data on to the IHD. The gas meter’s transmitter is battery powered, so this is how the battery life is prolonged as far as possible.

Could this be why you’re seeing different figures on the IHD - potentially 30 minutes old - from those on the gas meter itself? This will be most noticeable when gas usage is at its highest, e.g. while cooking Sunday lunch with the gas boiler running at the same time.

Sorry if this sounds a bit patronising, but t’s also worth noting that some gas meters have the ability to display the normal volume counter (in m³) and the approximate equivalent in kWh. Make sure you’re comparing like with like 🙂 

It's a finance company?

@Shafaqat no. OVO isn’t a finance company. If you’re after one, you need to look elsewhere.

Thanks, which services are there

OVO primarily sells electricity and gas, but only to customers in the UK via https://ovoenergy.com , Spain via https://www.ovoenergy.es/ and Australia via https://ovoenergy.com.au . You can find out more by going to those three websites depending on which country you’re in. Only one of them will be relevant to you.

If you’re NOT in one of these three countries, then unfortunately OVO can’t do business with you at this time.

Thanks to all the helpful information on this forum I have been able to answer my questions about my new L&G smart meter.

I hope I can give back a little with this link I found to a pdf of the L&G E470 series 3 SMETS2 User Manual and Functional Description:

https://www.smartme.co.uk/documents/D000058620%20E470%20Series3%20SMETS2%20User%20Manual%20and%20Functional%20Description%20ISSUE%201_2.pdf#page110
 

Hey ​@Yas1! 

That’s really helpful, thank you for sharing with everyone 😃