Updated on 11/09/20: If you have an Aclara or Honeywell/Elster (SMETS2) smart meter, check out this IHD guide. If you have a Secure Liberty smart meter with a Chameleon IHD, see this topic for your IHD guide.
Your guide to the SMETS1 Pipet In Home Display (IHD)
User guides for members
A PDF of the Pipit IHD user guide can be found here.
How to identify a Pipit IHD
The Pipit IHD is a black and white device with 'SECURE' written underneath the screen. The display is also black and white.
How can I tell if a Pipit IHD is connected to the HAN?
If you’re experiencing some difficulty with your Pipet IHD, we first need to check whether it is connected to the HAN or not.
Check what the symbol looks like in the top-left corner (next to the time) and compare against this chart:
If you’re Pipet IHD isn’t connected to the HAN, reach out to our Support team
How to use the Pipit IHD - The Home screen
When the IHD is turned on, it will default to displaying the Home screen. This screen will show differently for single and dual fuel members.
Note - The 'Estimated Bill' is actually the estimated cumulative bill (a running total) since the smart meters were installed, or last tariff change (whichever is more recent). It is not estimating a future bill, it is estimating what the member has used up to this point. It is advised that you look to previous statements for accurate records of billing rather than this figure, which is estimated and does not include standing charge.
Pressing the 'Menu' button from the Home screen will take you to the Menu.
- Electricity/Dual/Gas - Press to the return to the Home screen data for either fuel
- Message - This will show the messages that have been sent by the supplier informing the member of tariff updates.
- History - Shows historical consumption data per hour, day, week, or month.
- Tariff - Shows tariff details.
- Account - This is not used by members.
- Settings - This allows you to personalise the IHD settings.
The Unit Selection button
From the Home screen, if you press A/C, the display will cycle through current consumption figures in kWh, £/h, and CO2 output.
The circular dials show the current energy demand divided into three levels - low, medium and high.
On a single fuel setup, the left side will show the electricity dial and the right will show yesterday's consumption compared to today's.
The Fuel Selection button
From the home screen, pressing the Fuel selection button will change the display from showing dual fuel to electricity or gas only. In this case, the left side of the screen will show the energy demand dial while the right side will show yesterday's consumption compared to today's.
Historical consumption data
When you press the History button you are taken to a screen where you can view historical consumption data for either fuel (press Fuel Selection button), in kWh, £/hour, or CO2 (press Unit Selection button).
The historical data can be shown in four time-frames (press the View button at the top right):
- Hour - hourly data for the current day - includes a scroll button to navigate forwards and backwards through the graph
- Day - daily data for the past week, including the current day
- Week - weekly data for the past month, including the current week
- Month - monthly data for the past year, including current month
Each history pane will show the highest consumption for the period and the total consumption for the period:
Pressing the Tariff button will show the currently loaded unit rate (standing charge not shown) for electricity or gas. The rates should be shown including VAT.
The Account button
The Account button is used by engineers. If you press it, it will ask you for a vend code (vend codes are normally only used by prepayment customers to top up) to proceed.
The IHD has two LEDs (one for each fuel) which can light green, orange or red. The colour of the LEDs will show the member's usage in relation to their energy target. Changing the target can be done in the Settings.
- Green - under target (low usage)
- Orange - approaching target (average usage)
- Red - over target (high usage)
The Settings menu gives access to the following functions:
- Info - displays connection details of the device, including serial numbers, firmware version, and helpline numbers
- Target - allows you to set a target for your daily consumption
- Sound - turn sound on/off
- LEDs - turns LED indicators on/off
- Credit Alert - this is an alert used by prepayment customers only
- DST - turns daylight saving one-hour offset on/off - this should be turned on during summer only
- Backlight - set the display backlight to turn off after one minute or stay on constantly
- Network - manually disconnect or reconnect the IHD with the Home Area Network (when pairing/unpairing
- Contrast - adjust the screen's contrast level
- Erase - erase all historical consumption data from the IHD's memory
Setting a target
The current target can be viewed by going to Menu > Settings > Target. You can view the target in kWh, £/h, or CO2 by pressing the Unit button at the top right of the screen.
To change the target you should press the number button for either electricity or gas and you will be brought to the below screen:
You can use the displayed keypad to set a target. When you press OK you will be taken to a screen summarising the newly updated targets. The new targets will then update the parameters for the green, orange, and red LEDs.
You can see the daily target when viewing the consumption data of individual facts:
...and they can also see it in the Historical Data.
How can I connect the power cable?
There is socket on the back of the unit. The member should insert the power cable into the socket with symbol ‘B’ facing outwards.
How can I turn the IHD on?
When the device is connected to mains power it is always on. After 1 minute of inactivity, the display will go to sleep but will immediately light up again at the touch of a finger. If the unit is being powered by two AAA batteries then it will turn off after 1 minute of inactivity. It can be turned on again by using the battery switch on the left side of the device.
How can I activate the 'boost' function on Pipit IHDs paired to Liberty 110 smart meters?
The boost function is available to those who have a Lib 110 meter. You can activate this either on the IHD or the meter up to 10 times a day and will turn on anything attached to the 5th terminal for 1 hour, this will be charged at the day unit rate.
You can activate the 'boost' function on your IHD by pressing Dual Fuel and then clicking on the Status button at the bottom of the screen on the electric side of the display.
And that’s it - if we’ve missed anything, please comment below!