I just moved into a new house, and the energy supplier is OVO. The units were running out, so i tried to top up, but it wouldn't let me do that on the app, so I had to do it online on the Web. My account was debited £20, and I got a prompt saying the transaction wasn't successful, yet my money hasn't been reversed, and I don't have units!
Solved
I moved to a new house but I can't top up.
Best answer by Abiodun Arogunmaya
Ben_OVO wrote:
Sorry to hear about the issues topping up your meter. Did you manage to get in contact with our Pay as You Go Support Team?
Yes I have, and it's been sorted. Thank you. I just switched to the Contract method instead
+1- Plan Zero Hero
- 7986 replies
- Plan Zero Hero
- 803 replies
Have you opened a new account in your name with OVO, or were you trying to top up using the previous occupiers account?
Any previous occupiers account should have been be closed if they have moved out.
I have registered to use OVO, they sent me a mail with my electricity and gas codes, and that's what I used to recharge.
- Plan Zero Hero
- 803 replies
Thanks, I was just checking as we do often see new owners/tenants trying to top up an old, often closed, account.
Sorry to hear about the issues topping up your meter. Did you manage to get in contact with our Pay as You Go Support Team?
Ben_OVO wrote:
Sorry to hear about the issues topping up your meter. Did you manage to get in contact with our Pay as You Go Support Team?
Yes I have, and it's been sorted. Thank you. I just switched to the Contract method instead
1 person likes this
I’ll link some other Forum topics below that you should find useful now that your account is set up in this way, including our tutorials for the different things you can do via our online services. Cheers!
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