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Important news for Indra charger owners - it’s time to set up your new Indra app

Forum|Forum|1 year ago
April 9, 2025
107 replies
4074 views

Updated on 29/04/25 by Bradley_OVO: We've new added troubleshooting steps below to help you if you're having trouble getting set up

If you own an Indra charger, you can now update your EV charger apps. This is because from 8 May 2025, the access to the current Indra web app will be gradually phased out.

The new Indra mobile app will work seamlessly with Charge Anytime, allowing you to keep all the great features. Like your discounted smart charging rate, and being able to lock your Indra Smart Pro charger.

Please follow the steps below so you can successfully migrate your Indra app.

Already set up on the new Indra mobile app?

If you've already set up an Indra account on the new Indra mobile app, follow Step 2 below to pair your charger with Charge Anytime.

Step-by-step guide

1. Set up your charger on the Indra mobile app (you’ll need to be near to your charger)

Download the Indra app on the App Store or Google Play, then create an account
Create a new account (you’ll need to do this even if you had an account on the legacy Indra web app powered by Kaluza)
Set up your vehicle
Add your charger - on the ‘Schedule’ screen, select ‘No schedule’
Choose OVO as your supplier
Update your charger if prompted, then click finish

2. Pair your charger with Charge Anytime

Download the Charge Anytime app (if you don’t already have it) on the App Store or Google Play
Follow the instructions in the Charge Anytime app to log in with your OVO account, add your Indra charger, and link your Indra account

Once you've completed these steps, you can use the Charge Anytime app to schedule your charging sessions, and the new Indra app for all other charger management tasks.

It’s a good idea to download your charging history from the current Indra web app, if you need it. You might not be able to access this after 8 May.

Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge.

Find all our troubleshooting tips below:

If experiencing an issue when charging multiple vehicles:

Once you’ve charged one vehicle, unplug it and wait for 15 minutes to allow the optimiser to reset. After that, you can plug in your other vehicle, set your “ready by” time, and the app will take care of the rest.

If experiencing an issue when charging a single vehicle:

If, after 20 minutes, your EV doesn’t charge when it’s plugged in, we’ll assume the EV is fully charged and remove schedules from the charger.

If the app initially shows schedules when the EV is plugged in but then stops displaying them after the EV stops charging, please:

Check for any settings in the EV that could restrict charging.
Unplug the EV for 15 minutes, then plug it in again to reset the charging schedules.

Still experiencing issues migrating to the new app or charging in the new app? Try these troubleshooting steps:

Make sure that your charger is now linked and showing within the Indra mobile app - you can download the app from Google Play / App Store
Make sure your charger is online. If the LED status is solid white, the charger is online and connected to the charging platform (the Indra app will also confirm this). If it’s offline, the charger will be flashing purple (the Indra app should also confirm when the charger is offline). When the charger is offline, smart charging/charging via schedule won’t work. We recommend turning your charger off for 30 mins for a full reset. If this doesn't work, you'll need to contact Indra support.
Make sure there are no schedules set in your vehicle, your vehicle app or the Indra app.
Unplug for 15 minutes to let our smart charging optimiser reset.
Make sure your charger is unlocked - the settings section of the Indra app gives you the option to lock or unlock your charger.
Make sure the vehicle is in a state ready to accept charge before plugging in - you can ‘wake up’ an EV by unlocking, opening and closing a door, then locking again prior to plug in.
Plug in, set a new ready by time and let the Charge Anytime app do the rest.

Experiencing issues with Charge Anytime if you’ve got a Tesla:

If your vehicle isn’t charging to full

To support local electricity networks, we would previously adjust the amount of energy used when charging EVs at certain times of the day depending on demand.

Instead, we now pause your charging at these times, before resuming it again later.

Some vehicle brands, like Tesla, interpret the pause as the charging session being finished and fall into sleep mode. Our attempts to restart charging are then rejected.

Putting your Tesla in Sentry Mode stops it from falling asleep and allows Charge Anytime to continue pausing and resuming charging as intended.

We’re here if you need us

If you’re having issues setting up the new Indra app, you can call Indra on 01684 770 631 or email support@indra.co.uk.

If you’re having issues connecting to the Charge Anytime app, you can email us on chargeanytime@ovo.com or call 0330 175 9678 and select option 2 (Monday to Friday, 9am to 5pm).

M

MikeyB

Rank 4

I’m surprised that I’ve not been notified by email about this - good job I happened to browse the Forum! A couple of questions spring to mind:

Will there in fact be an ‘official’ email sent out to me when it’s time to migrate, or are you saying I should migrate immediately?

Will the Indra Smart Pro need to update its firmware as part of this process, and if so, how long is that likely to take?

M

MikeyB

Rank 4

Ah, just seen the message in the Indra Web App.

remay_uk

Newcomer

Is it really the case that the Charge Anytime App does not support different scheduled ‘ready’ times for different days of the week? The old Kaluza App that is being phased out did this perfectly for me. Do I really need to go and re-set my schedule every day?

A

alandlynovo

Newcomer

A very disappointing start: the new Indra app refuses to go beyond the "Your Vehicle" stage. It correctly identifies the make and model from the registration number, but fails to move to the next page when I press submit - it just shows a spinner for 1 second and that's it.

What's extra annoying is that Indra already have this info as I use it in the web app, so I should just be able to login via the email address and have them recognise the account. It did automatically pull in my name, address and contact details, so it's not as if it's a totally new system which doesn't have this data already.

remay_uk

Newcomer

A very disappointing start: the new Indra app refuses to go beyond the "Your Vehicle" stage. It correctly identifies the make and model from the registration number, but fails to move to the next page when I press submit - it just shows a spinner for 1 second and that's it.

What's extra annoying is that Indra already have this info as I use it in the web app, so I should just be able to login via the email address and have them recognise the account. It did automatically pull in my name, address and contact details, so it's not as if it's a totally new system which doesn't have this data already.

I had a very similar experience. I also had difficulty getting it to recognise and find my charger. Some combination of deleting and re-installing the app, and rebooting my charger eventually got me through to the end.

At one point the app told me to contact Indra support - and gave me a number to ring …. but the number is not maned outside office hours. I would have thought they might extend support on the day that they start pushing people to migrate.

B

Bobbych

Rank 6

I am reluctant to swap straight away seeing the issues. Also, I charge 2 cars currently on the Web App as it doesnt care what car is plugged in

I hope that system remains after the switch over

Emmanuelle_OVO

Retired Moderator

I’m surprised that I’ve not been notified by email about this - good job I happened to browse the Forum! A couple of questions spring to mind:

Will there in fact be an ‘official’ email sent out to me when it’s time to migrate, or are you saying I should migrate immediately?

Will the Indra Smart Pro need to update its firmware as part of this process, and if so, how long is that likely to take?

I’ll ask about this internally @MikeyB & report back to you.

Renewable Energy? Big Fan.

remay_uk

Newcomer

I’m surprised that I’ve not been notified by email about this - good job I happened to browse the Forum! A couple of questions spring to mind:

Will there in fact be an ‘official’ email sent out to me when it’s time to migrate, or are you saying I should migrate immediately?

Will the Indra Smart Pro need to update its firmware as part of this process, and if so, how long is that likely to take?

I’ll ask about this internally @MikeyB & report back to you.

I got an official email from OVO yesterday telling me I had to move to the new Apps by 8th May.

During the onboarding process of the new Indra App there was a step for updating the firmware which said it could take up to 5 minutes, but appeared to only take a few seconds. After this step I had trouble completing the onboarding and I had to reboot my charger before I could complete all the steps. (I’m not sure this was necessary as I also re-installed the app and I’m not sure whether one or both of those steps were necessary).

A

alandlynovo

Newcomer

Update - I seem to have it working now (until it’s had a few nights of charging I can’t be totally sure).

Apologies if this is too much detail, but thought writing every step out might be helpful for others:

When I selected “I don’t have an EV yet” it did allow me to continue the setup process. I was initially reluctant to choose that option in case it suddenly meant my car was “unknown” and it would refuse to charge it.
However, when it got through the setup process the “Charging at a glance” home page was blank, closing and reopening the app then took me back to the start of the setup process.

So I called Indra (they answered pretty quickly and the lady I spoke to was very helpful), and went through the process again. I started by clearing the app’s storage and cache, and when I signed in again it had retained all the previous info and logged in correctly and didn’t make me go through the setup process. It even had the car details that it had supposedly refused to submit every time before that.

I was then able to connect the Ovo Charge Anytime app to my Indra account (before setting up the Indra mobile app the Charge Anytime app didn’t recognise the web app profile as a valid Indra account to connect to).

After clicking through some tutorial messages the Ovo app showed a message saying “Connecting to your Indra - please wait a few minutes while we finish connecting your Indra to Charge Anytime” for 10-15 minutes. Once that message dismissed itself the app seems to be setup correctly. Worth noting that the Indra app showed the charger as being offline during those 10-15 mins (even though the white light is illuminated on the charger), presumably this is because Ovo was downloading logs or something from the charger.

A

alandlynovo

Newcomer

remay_uk
During the onboarding process of the new Indra App there was a step for updating the firmware which said it could take up to 5 minutes, but appeared to only take a few seconds.

The same thing happened to me, it said it was done after a few seconds. My guess is that the charger already had the latest firmware. I didn’t have to reboot my charger, but as I’ve mentioned in the post above I did have to wipe the Indra app to get everything working correctly and there was a 10-15 min wait while the Ovo app connected to the charger.

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Important news for Indra charger owners - it’s time to set up your new Indra app