Hey ​@Paulh18765 ,

Yup! You’ll need to chat with OVO first - please call 0330 175 9678 and the Charge Anytime can help you transition over.

Morning ​@Paulh18765 and thanks ​@Blastoise186 for your help here .

​@Paulh18765 if you’d prefer to email, you can reach the team at chargeanytime@ovo.com. You can aso find some useful info on this here:

Thanks, set up now - to a degree, it’s quite frustrating because sometimes it “smart charges” sometimes it doesn’t charge at all, I don’t change anything. Not sure if it’s the OVO app, cars app or Indra app - any help appreciated - getting annoyed now.

I was chatting with Indra this morning. They said their platform is having some stability issues at the moment which they’re working on - mainly due to the sheer volume of migrations from the legacy system.

They’re on it but please keep an eye out for now.

Thanks, hopefully that’s it. I thought it was sorted, had several successful trials and everything worked great. Work up this morning expecting a full charge - exactly as it was when I plugged it in yesterday lunchtime.

It’s still not working, any news?

Hi ​@Paulh18765,

Indra have some troubleshooting tips on their website here. They mention:

Double check your charging schedule on the app. Perhaps your EV wasn’t scheduled to charge like you thought?
If that’s the case, you can always tweak your charging schedule in the settings section so it’s correct next time – please ensure that your EV is not plugged in when changing schedules as they will not take effect until the next charging session!If you’re using more peak-time power than you expected, it’s worth knowing that sometimes off-peak isn’t long enough to add what you’ve requested within the timeframe you want (e.g. your schedule is set to add X number of miles).In these cases, the charger will use peak time charging as a top up. You can solve this by extending your schedule or tweaking the requirements of the charge request.

 

It could be a power supply failure. You might have received a phone notification about it. Here’s how to diagnose a power problem:-Did your neighbours also have a power cut? This might be a temporary power outage in your area, which meant your EV couldn’t be charged as scheduled.-Are there no lights showing on the front of your charger? That means there’s a power problem with it. Double check your RCD is on.

 

It could be an EV problem. Sometimes an EV won’t accept a charge, even though the charger is ready. This could be for several reasons:
- The battery is already full.
- There’s already a charging schedule set on your EV, and it clashes with the charger’s schedule. Turn off all scheduling on your EV to fix this problem.

 

Check the indicator lights on your charger. Are you seeing any red or purple indicator lights? This indicates there might be a problem with the charger Please follow the steps under ‘diagnosing a problem’.
If your charger has been offline for a while, it might not have been updated with any schedule changes you’ve made. If this is the case, an offline charger will default to the previously saved schedule.

If none of the above helps, Indra’s contact details can be found on their website here, and our Charge Anytime team can be reached at chargeanytime@ovo.com.

Hope you get some answers soon!