I'm really frustrated with it, first time in years waking up to not having a charged car, we have 2 cars and swapping between them seems to fail.

Been trying for 2 hours this morning to get the car charged from 80% to 100% as yesterday I didn't know I'd be driving as far, leaving at 12 thiught I'd have plenty of time to top it up. 

Morning ​@robn and welcome to the OVO Forum! I’ve awarded your EV badge .

​@robn, ​@stead sorry for the issues you’re experiencing. I’d recommend having a look at this Forum topic, as there are a few people discussing issues and fixes:

It might be worth you contacting Indra:

They can be contacted by phone using 01684 770 631, or by email at support@indra.co.uk (https://www.indra.co.uk/contact/).

Our own Charge Anytime team can be contacted at chargeanytime@ovo.com.

I hope this helps!

I’ve just created an account on this forum to say that I’m having the exact same issue as OP.

Indra have said the following things are to blame:

• my internet provider is to blame - but they would not provide details of the server/port that they need access to from the charger
• that my ethernet cable is the issue but I am a software engineer so ran ping against the charger whilst on the phone and have a stable connection.
• Then they said that there’s a firmware update for the device which improves connectivity - I did not see the normal firmware update lights on the unit and they were unable to explain why they did not suggest trying that first.
• They then sent a screenshot which apparently shows a patchy connection from my charger to their servers - but my business internet is pretty stable when I use it for calls etc.

Then I come to the forum and see (in another thread):

They >Indra] wanted to mention that they’re also working like mad to get everyone migrated over at the moment and are also working pretty hard to get everything stable

So “working hard to get everything stable” sounds like what’s happening, but they don’t want to admit fault and have me and others asking for a refund on having to use boost mode until they get things sorted.

I can’t help but feel they are stalling for time on support tickets without wanting to admit fault and potentially open themselves to folks asking for the charge anytime credit from them.

Hi ​@bdawg,

I’m sorry to hear of the issues you’re experiencing. On this other thread ​@timpratt32 advised a workaround they used:

I had some problems after the process of installing and setting up the apps:

• The new Indra app showed blank tiles without information about the charger.
• The OVO Charge Anytime app showed that the charger was not connected.
• The car wasn’t charged by the morning.

This is what I did to fix it:

1. Removed all schedules from the old Indra app (one by one for each day).
2. Pressed boost on the charger manually.

At that point, it all came to life and both apps showed the charger connected and charging. I then stopped the boost in the new Indra app and it continued charging according to the schedule set in the OVO Charge Anytime app instead.

I’m not sure whether this might help your case? 

Hopefully Indra get it sorted on their side soon...

Thanks Ben, but that does not seem to be the problem in my case.

I am pleased to report that my car did get charged yesterday evening and overnight (on the 4th night).

The ovo charge anytime app did seem to be getting data 40-50mins behind real time last night, so assume that’s part of the issue on the Indra side at the mo.

Thanks ​@bdawg for letting us know.

Just to let everyone know we’ve had the following update from our Charge Anytime team:

Thanks again for your feedback and sorry your experience of the mobile apps hasn’t been good so far. Our team are working to make sure that we’re making the right improvements for our customers in future. 

 

Once you’ve moved over to the Indra and Charge Anytime mobile apps, you’re no longer able to use the legacy Indra web app. All customers will also start losing access to the web app from 8 May, and will need to use the mobile apps going forward. 

 

Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge. So once you’ve charged one vehicle, unplug it and wait around an hour to allow the optimiser to reset. After that, you can plug in your next vehicle, set your desired “ready by” time, and the app will take care of the rest.

I hope this helps