Had an Andersen A3 EV charger installed at the weekend. Working fine and charging the car as expected. Already an Ovo customer, so wanted to use the Charge Anytime function. Downloaded the app, set it all up and left the car plugged in overnight with a schedule to be charged by 6:30am.
Checked the car around 7am and the charge hasn’t moved at all. Then tried to use Urgent charge feature and that didn’t work either. Tried unplugging and charger from the car and reconnecting. Nothing. I can hear the Andersen box clicking as it seems to be initialising. One second the Ovo Charge Anytime app says charging, then it stops immediately.
The only way I’ve been able to charge my car was by deleting my connection between the Ovo Charge Anytime app and my Andersen A3 EV charger.
Is this a known problem? What am I doing wrong?
Hey
Just a heads up for others, there’s a related incident regarding JLR: https://status.enode.com/incidents/01JR7TSPHZGPWWEAMQ4AQ7CPE4 .
I’d suggest for this one that you might want to give the Charge Anytime team a heads up. They’ll need to dig the logs which may help with diagnostics. Please call them on 0330 175 9678 or email chargeanytime@ovo.com and they’ll take a look.
Morning 
.
Sorry to hear of the issues you’re experiencing, and thanks
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