My OVO energy

I will like the people in the community to share their perception and expectation of sustainability in the UK energy sector

Hi All,I have a Jaguar iPace with the Ohme ePod charger which I have been told will still work once Jaguar lockdown their API preventing Anytime charging in the normal way.I tried last night and again tonight and the only way I can get the car to charge is via the “Charge to full ASAP” I have tried to set a schedule but the car just says “initialising” the jaguar app has no schedule setI am missing something - BTW I deleted my Anytime account and re-open it under the Ohme and not the Jaguar.Thanks 

Starting a new conversation because I can’t find any info on the forum about this.I have recently had an Ohme Home Pro EV charge point installed and signed up for the Charge Anytime add-on. I’ve been monitoring the Charge Anytime credits that have been applied to my account and they don’t seem to match the kWh consumption that is being reported in the Ohme app. I think everything is set up correctly and some Ovo credits have been applied, but the usage doesn’t look very much like what the Ohme app says I’ve used - my Ovo account is either missing some smart charging sessions or the smart charging kWh for each session are being underreported. I appreciate that there may be some delay between the chargepoint reporting the session and Ovo applying the charge credits, but Its been 4 days since I last plugged in and things have not caught up.So the question for anyone with a similar setup is - how accurately do the Charge Anytime consumption figures match those that are reported by your cha

Just to put it out there that I’ve had a warning from my security program that I’ve had a data breach on my account with OVO.  Suggest people check their accounts, especially if they are in credit.

Just joined Charge Anytime in  December and wondered when I should see a payment into my bank account.  So far its been great I have a PHEV and my petrol consumption has decreased dramatically.  Edit - just found a thread explaining credit will be applied after first full monthhttps://forum.ovoenergy.com/topic/show?tid=16779&fid=138Edit - Just found the credit has been applied to my OVO account so above thread isn’t right!

Only just started using charge anytime and I am confused! Tried charging at 50% to be ready next day @ 7.00 but only got to 70%, so am I doing something wrong? I have the Ohme pro! Tia

I recently moved into a newly built property. I was told my electricity supplier is OVO so I contacted them to set up an account and direct debit. 2 months later and I’m still unable to get into my online account, and they’re saying it’s because my meter is de-energised! This can’t be the case as the electricity supply is working fine! What is even more frustrating is that my bill that I got by email says £0 in charges when they’ve been taking £25 direct debit each month! Any ideas on how to sort this out? Thanks in advance.

70 years ago the Chairman of the Atomic Energy Commission, Lewis L. Strauss, predicted that by 1970 electricity would be ‘Too cheap to meter’.  ( It is suspected that he thought nuclear fusion would be here by then, but as we all know nuclear fusion is always 40 years in the future. )‘Too cheap to meter’ does not mean ‘Free’, it means metering is not worth the effort.All our electricity suppliers spend a lot of money on billing, accounts, support, etc., most of which could be avoided if users just paid a fixed price for having power supplied to their house. Like car tax, but for electricity. A fixed part of our bills already exists, the despised ‘Standing Charge’. What you you think of paying just that, but somewhat higher, for all your electricity ?.Obviously there would be a lot of effort to get this working, but it could be done. ( e.g. Just like bigger cars attract bigger tax, the ‘Standing Charge’ could be banded by some method. )What do you think ?

I want to make a formal complaint about their service 

Hi, hoping someone may be able to help with this - I’m having an absolute NIGHTMARE trying to get through to a OVO/SSE department who is able to help progress this.Not sure if they’re going through a change with call centres or the like but there’s a language barrier happening and the operators, in the several departments I’ve tried to speak to, over several hours, can’t understand the technical aspects and vocabulary such as fifth terminal, secondary contactor, etc, only picking up on words like ‘heating’ ‘not’ ‘working’ until eventually I was put through to a lady in Scotland who is in the home cover insurance department for when your boiler or water heater stops working!Any help in getting through to the proper support line would be really helpful - I can sympathise with the call centres abroad not understanding the technical aspects, as it’s a totally different language for everyone whatever their first language - but at the moment I have a OSO 210L water heater that’s only half-wo

I recently signed up to renew my energy for a further two years on a fixed rate from mid April. However, I have today received an email stating that I am being switched to a variable rate when my present contract finishes. Has anyone else experienced this? I have been with the company for years and my account always has a healthy credit balance. Not sure if the right hand knows what the left hand is doing. 

Here is the main text from the email that I just received:  Your Power Move Plus target.   Your personal Power Move Plus target for this event is 0.5 kWh.   Avoid using non-essential electricity between 5pm and 6pm on Thursday 16 November and for every kWh you shift below your target, you’ll receive £3 towards your energy bill.  It is impossible for me to achieve even 1 KWh below the target of 0.5 KWh!  Can any Ovo person, or anyone else for that matter, make any sense of this? 

Just updated the Charge anytime app and now it won't open. It starts then closes. I have uninstall and reinstalled. Rebooted my Samsung the the same problem. Anyone else have this issue?

Ever since OVO took over SSE the meters and the accounts of the property I own have been mixed up. I own a house that is split into 2 flats. OVO (SSE) supply’s the gas to the First floor flat and the electricity to the Ground floor flat, the two flats have been rented to different tenants, who have recently moved out. Ever since OVO took over SSE on OVO’s system/date base the two meters are on the address of the building rather than the individual flats they belong to. The electricity for the First floor flat and the gas for the Ground floor flat are provided by different utility providers. I only find this out in December when tenants moved out and I was trying to inform OVO of the changes. I raised the complaint at the end of December, for the last 3 months I have been trying to resolve this by email and phone with zero success. All I am getting is that they will come back to me or that they are looking at the issue. The latest replay is that they cannot answer/update me because I am

I live in a small converted building of just four flats; we each have our own metres and bills. We share costs of a  fifth metre for our communal hall, (we only use hall electric lighting occasionally and have a Chair lift plugged in. No other electrics nor gas) We are on a standing order and bills are aprox £80-£120 per quarter. This month over £3,770 has been swiped out of our account!!!! Without reason! We are all pensioners; aged 65-92 and we’re desperate to know why!We feel absolutely violated! We have to make do on pensions and the funds in our account were for our building insurance due next month which will be in excess of £3,000 Just reaching out for help! We are NOT in arrears! 

What does ‘Link to URL’ do ?.I expected it to copy a link to clipboard, ready to paste somewhere else.

Not sure if everyone is aware but you can now sign up to the new Spring Power Move. 

Missing comparison bars on usage graphs. Data appears when cursor over the usage bar but no comparison bar (Black/Dark Grey)

Hi to all, After a long conversation with British Gas about relocating the gas meter, the answer was no, even if I need the meter to be moved from the right side of the wall to the left side only. And, all these are under 10 inch long. They said it’s free to move 1m to the right and 1m above, but not to moved on a different wall. This seems a bit ridiculous and without common sense.To pay 1500 pounds sounds a bit crazy.Is there any other way to sort this out?I am willing to pay some money, but not that weird price.Please see the photos attached. Gas meter to be moved from right to the left. Even the main gas pipe has an extension to do that. Thanks 

An electrician has just checked our meter and told me i have 35 volts DC, he said its not normal, what do i do? i have Solar panels, could there be something wrong with them? i just recently had smart meters fitted so should that not have been checked at the time?  

With only 6 weeks to the end of the year do we know if the V2G export tariffs will continue into the new year. It’s tricky making any plans regarding cars, charging, V2H or energy suppliers not knowing what January’s billing will look like.

I have noticed several times that OVO Energy offers points for the best answer. Just what are these points for and can they be used for something? My view is there should be no points as everyone should have the chance to give their best answer. Just who is the judge that decides who get the points and do they have a criteria?

I’ve been with BOOST / OVO for years, first as pre-payment, then on credit.A couple of years ago, when I asked for the meter to be changed from Prepay to Credit, I was told it was not a problem, but the new account would now be an OVO account.The switch happened, and my Smart Meter changed to Credit mode as I expected. Everything just worked, smooth as silk !.So smooth, I totally forgot about it. I wasn’t asked for a new DD, the payments were still going to BOOST, and that’s how it has been for the last two years. The latest DD was on 4th Dec.Last month I decided to switch to a new supplier for electricity. This is the same supplier we  already get our gas from. I contacted the new supplier, and it all went through OK. Switchover date was set for 24th Nov.24th arrived, and went, and my supply just carried on. I viewed my dual fuel account on the web, and it showed the electricty switchover as ‘in progress’.I phoned new supplier, who said to wait, as it might take a few days to show up.