Incomplete switch/transfer - what can I do if I'm being charged by 2 suppliers for gas at the same time?

Hey @jpbourke,

I’m sorry to hear that you left. We have a full guide on what happens when leaving OVO. 

Normally your Direct Debit is left active during the switch so that we can return any credit balance to you once your final bill has been produced. It would also help in scenarios where a customer cancels the switch during the cooling off period. This ensures we can get you back on supply with minimal disruption. Of course you can always cancel your Direct Debit as @BPLightlog has pointed out and once the final bill has been produced, settle this as a one off payment or if a credit balance is on the account a cheque would be sent to you. 

I hope this helps 😊

Can you please show me where in the guide it says that I will be charged my monthly rate after I have left ?

or can you show me in your contract where it says I will be charged my monthly rate after I have left.

It’s over six weeks since I left and I am told that Ovo have no estimate for when I will get my final bill.  This means that had I not cancelled the direct debit on my side, you would take another payment in June.

Hey @jpbourke, 

I would suggest reaching out to our Support Team who can check the account for you and give you more information on when the final bill will be available. 

When it comes to Direct Debit payments, unless you instruct the cancellation of the mandate, the Direct Debit payments will continue as normal as they are an automated process. When the account is closed, we will take responsibility for cancelling this and, as the guide states, refund any credit balance that was left on the account.