My OVO energy

Just updated app to 2.2.0. Was working yesterday without problem. Today the app says I am charging away from home (I’m not) and does not show anything on the dial (it did yesterday). Anyone else having problems? - That said it has just charged to maximum.  

Solar panels were fitted over a year ago and despite many messages I can get MCS certificate to claim payment for electricity i send into the grid. What can I do?

Is the mercedes EQA compatible with the charge anytime  program yet? 

Since BT in their wisdom changed my landline service to Digital Voice  ( I had no choice in this) I have not only lost my answerphone service but my IHD  is not showing anything, which is the most serious implication

I currently have boiler cover with ovo. I’m looking at the new tarrifs and it seems cheaper to take a new tarriff with boiler cover combined. It seems if you already have boiler cover you cannot have this tarriff. Why?

I have topped up £100 on the 5th December, paying back emergency credit leaving £76 on my meter.Now today is the 8th December with only £9.87 left. I live in a 2 bedroom flat with one child. I have not used my cooker nor did any washing this week and my heating has been on low. What on earth is going on OVO?  when I call and ask for temporary credit, I have to pay it back putting me in more debt. Why? I do not need need this kind of stress. OVO you have already sent an engineer out to test my meter and claim there is no faults on my meter but looking at my spending I believe there is. I am fed up and frustrated. At this point, I'm lodging a complaint with my citizens advice bureau and I am demanding answers or my money back because this is ridiculous. This is not the time to be playing with money during this winter season.  

I am trying to get a smart meter installed but was told when they attended that there was a problem with the earth wire so couldn't install it. I rent so reported what was said to my landlord & they sent an electrician but I was told that uk power network would contact me but I never heard from them. I really have no idea and don't want to book another insulation just for the same thing to happen again. Anyone able to tell me what the problem it please. .

I have an OHME charger for my EV. OVO emailed me and told me that they were stopping use of the OHME app and I needed to install the OVO charge anytime app. I followed their instructions to the letter.3 days running I have tried to charge my car and the OVO app tells me it will be ready by 0700 - scheduled to ensure I get the 7p/kwh. 3 days running my EV has not charged.I have emailed OVO several times but they have not bothered to contact me (quite how they are number 1 for customer service I do not know) even though I have to,d them that I am disabled and they will incarcerate me in my own home as I rely on my car to get out and about.can any one help please? Has anyone else had problems switching apps? 

Hi all,my car is not charging for the last 4 days. our electricity providers are ova. anyone else face the same problemThanks

I recently had an electric smart meter installed.(KAIFA)My old meter used to display my balance.How do I find my balance on the new smart meter?

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

Up until the recent update of the Charge Anytime (CA) app (Jun 25 v 2.1.16) I've always been able to day charge my ev using solar energy from my panels and CA displays solar charging. Now it seems that CA won't recognise solar charging only and insists on adding/topping up with Boost function from the grid, delivered at the full day rate. The only thing that has changed is the app update for CA - any suggestions?

I am owed money by OVO after closing my account when moving..I have sent pictures by email to them of final meter readings as asked for by call centre now I have an email asking me to call the call centre to give my final meter readings who have asked me to email pictures of my final meter reading.Any one able to help with next step please as it is nearly £400 owed to me when they took over SSE whom i was with before this shower came along..

I’ve just had a call from a 3rd party (I didn’t catch there name) asking if they could arrange to come look at my pay as you go meter as OVO had requested this. I asked why and they said an issue had flagged that they wanted looking at. I explained that it was working fine and asked what issue had flagged. She said she did not have this information and asked if I would agree to a visit. She said the planning team would ring me with possible dates. Is this a legit call? I’m not sure why it would be a scam but shouldn’t OVO have told me if there is an issue? Has anyone else had this call?

Hello,My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? Thank you,Nini

Anytime App wouldn't find my EV tonight but did yesterday.The Ohme and OVO instruction emails say slightly different things.Does the ovo Anytime App need the ohme app and account to find my ev?

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.I have two compatible EV’s, both Audi.I have linked both up to the app okay.I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?I am sure that EV will be showing in the savings tab when I charge that one but the other one won’tHow can I be sure both EVs are charging at the 7p?? 

I have an OVO online account and I would like to set one up for my Mum who is with OVO as well

Trying to find out if OVO can install a CT meter for the above connection for a very large home.  Seems like it is not clear if it is currently supported or not.

I had the guy come today to fit my smart meter for electric but should of also replaced gas meter, should of been a dual appointment, phoned ovo not much used was told to Wait for another engineer to come and sort gas meter, no one appeared, only have £6 left in old gas meter and can’t top up as old card won’t work, has any one else had this problem?

The beta list includes Kia Niro from 2019 on.Does that include the 2022 Niro EV?Kia changed the name when it rebranded the Niro in 2022. 

I am trying to understand my bill from this old Imperial meter and I don’t think it is reading in 100s as the conversion used by company is 2.83. The meter is a 6 digit meter and 1 revolution is 1.11 ft3. The current reading is 840956 but company is taking it as 84095600. The problem is that even in summers (August 24)I am getting 38,000 kWh of bill (92,000 kWh in Jan 25) - 1400 sqm commercial building - instantaneous gas Domestic water heaters and 10 years old 2 condensing boilers (110 kW each). Can any one comment on it ?