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Issues with Power Move Flex for EV Charge Anytime trial?

  • July 28, 2025
  • 8 replies
  • 257 views
G
Rank 1
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Hi all,

Interested to know if anyone else has experienced issues with Power Move Flex for EV Charge Anytime? We have a Hypervolt 3 charge and have experience no issues with it or Charge Anytime since installation (some 6 months), until now. Hypervolt reports no issues and the car charges when requested to do so.

I signed up for the trial that started in July and all was fine until 4 or so days ago. I have plugged the car in more frequently than usual and have periodically received and responded to emails requesting I extend the ‘ready by’ time, which we dutifully have done. 

last week (on the most inconvenient day as is always the way) the car did not charge by the ready by time (or charge at all over the night). It has not charged since when plugged in which has been very inconvenient and required us to charge immediately at the non-Charge Anytime rate.

I contacted OVO and was told the only option was to request removal from the trial which seems rather counter productive. The associated survey on requesting removal didn’t have an option for ‘experienced issues with charging during trial period’.

Now hoping everything goes back to normal operation! Anyone else experienced any similar issues?

Best answer by grommit_lad

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

​@NathanEV  I suppose this is a possibility, both the vehicle and the associated app have ungergone software updates over the last few months with no issue but not just preceding the loss of charging by ready time. The car app, ovo charge anytime and Hypervolt apps all report manual charges that we have had to do since the issue arose last week. It is just that automatic scheduled charging via the ovo charge anytime no longer occurs which is very frustrating. We’ve had to pull out of the trial as a consequence on the basis that OVO say there is nothing they can do about it as the trial is controlled by OFGEM. It takes a day to be removed from the trial  ….. we will see if resolves the issue.

8 replies

N
Rank 2
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  • NathanEV
  • Rank 2
  • July 28, 2025

I would say I have not had this issue during the trial, however have had this issue previously before the trail. 

Never found the route cause, but I mostly blame the cars, either not having the connection required or not talking to the app correctly. Normally a quick drive around the block has helped. Even had to re-enter passwords to connect again to the anytime app. With cars doing software updates regularly it doesn't take much to kick it off.

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • July 28, 2025

Hi ​@grommit_lad ,

Sending this to the Power Move team now. Please bear with me - I’ll let you know when they respond.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
G
Rank 1
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  • grommit_lad
  • Author
  • Rank 1
  • Solved
  • July 29, 2025

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

​@NathanEV  I suppose this is a possibility, both the vehicle and the associated app have ungergone software updates over the last few months with no issue but not just preceding the loss of charging by ready time. The car app, ovo charge anytime and Hypervolt apps all report manual charges that we have had to do since the issue arose last week. It is just that automatic scheduled charging via the ovo charge anytime no longer occurs which is very frustrating. We’ve had to pull out of the trial as a consequence on the basis that OVO say there is nothing they can do about it as the trial is controlled by OFGEM. It takes a day to be removed from the trial  ….. we will see if resolves the issue.

G
Rank 1
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  • grommit_lad
  • Author
  • Rank 1
  • July 29, 2025

​@Blastoise186 Thanks very much. Look forward to finding out what additional information they have. All I know is that others have been similarly affected. 

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • July 29, 2025

No worries. The team wants to dig deeper into this so they’ve asked a Forum Moderator to reach out to you. Please wait for that and they’ll tell you what to do next.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
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  • Abby_OVO
  • Community Manager
  • July 29, 2025

Hey ​@grommit_lad 

 

Glad to see Blastoise186 has already stopped by here.

 

I’ve sent you a Private Message as requested by the team, you should be able to see that in your inbox.

Currently Playing: She's Electric
TomThumb
Rank 6
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  • TomThumb
  • Rank 6
  • August 14, 2025

Today I have received a mid monthly email update on my power move flex for Charge Anytime participation.


It looks like Ovo are reporting,

A: I have a problem with my charger as it’s not sending any data to Ovo.
B: I have no smart charging sessions recorded at all for August, so possibly No CA credits.

 


The reality is that my Ohme charger has been forced to run in dumb mode for the last 2 months,

A: I’ve been using CA direct to vehicle for my so-called smart charging.

B: My CA account is showing all my charge sessions for August & the associated smart charging savings.

 

 

Ovo need to do better in there communications.

 

Tom…

 

We're halfway through the month, here's how you're doing.
 
 

You plugged in for an average of 0 sessions per week
 
 

Earning £0.00
 

There were times when your EV charger stopped sending us data. Unfortunately, we can't reward you for these sessions.
3 meters: Smart Gas & Smart Elec / Traditional Gas meter
Ben_OVO
Community Manager
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  • Ben_OVO
  • Community Manager
  • August 15, 2025

​@TomThumb apologies for this. Strange that you’re receiving messages like this when you’re going direct through the EV and not the charger. Maybe try contacting the Charge Anytime team at chargeanytime@ovo.com and see if there’s any issues on our end.

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