PowerFlex Event has started but cannot get smart meter to read data, so this will mean It won't register what I am consuming. I think this has happened a couple of times before......any ideas
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Power Move Flex event but I don't think my meter is sending data?
Best answer by costeek
Updated on 19/01/25 by Ben_OVO
Our current trials are now closed, and we'd like to thank our users for their participation.
Hi,
It’s good to double-check with the support team. But it sounds that you cannot see the data on your IHD (In-Home Display) during the Power Move Flex event. If that’s the case, then no need to worry. A smart meter records all your data even if there is a bad connection. Once the connection is fine, it sends all recorded data to OVO. All sent data should be seen on the app or your online account. If I remember correctly, it’s common for IHD to display average (not precise) data. Like, to have an idea.
Is it the Smart Meter or the Display Unit that doesn’t appear to be working. If you mean the display unit that doesn’t necessarily mean that your smart meter is not sending the data.
Updated on 19/01/25 by Ben_OVO
Our current trials are now closed, and we'd like to thank our users for their participation.
Hi,
It’s good to double-check with the support team. But it sounds that you cannot see the data on your IHD (In-Home Display) during the Power Move Flex event. If that’s the case, then no need to worry. A smart meter records all your data even if there is a bad connection. Once the connection is fine, it sends all recorded data to OVO. All sent data should be seen on the app or your online account. If I remember correctly, it’s common for IHD to display average (not precise) data. Like, to have an idea.
+4Does the above advice help
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