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Rank 1
Bluehair
Rank 1
August 17, 2025
Solved

Power Move Flex event but I don't think my meter is sending data?

  • August 17, 2025
  • 4 replies
  • 198 views

PowerFlex Event has started but cannot get smart meter to read data, so this will mean It won't register what I am consuming. I think this has happened a couple of times before......any ideas

Best answer by costeek

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.

 

 

 

Hi,

It’s good to double-check with the support team. But it sounds that you cannot see the data on your IHD (In-Home Display) during the Power Move Flex event. If that’s the case, then no need to worry. A smart meter records all your data even if there is a bad connection. Once the connection is fine, it sends all recorded data to OVO. All sent data should be seen on the app or your online account. If I remember correctly, it’s common for IHD to display average (not precise) data. Like, to have an idea.

 

4 replies

P
Rank 2
Phil225xe
Rank 2
August 17, 2025

Ask support to check your meter is sending every 30 minutes.

    D
    Rank 9
    DuncanL
    Rank 9
    August 17, 2025

    Is it the Smart Meter or the Display Unit that doesn’t appear to be working.  If you mean the display unit that doesn’t necessarily mean that your smart meter is not sending the data.

      C
      Rank 2
      costeekSolved
      Rank 2
      August 17, 2025

      Updated on 19/01/25 by Ben_OVO


      Our current trials are now closed, and we'd like to thank our users for their participation.

       

       

       

      Hi,

      It’s good to double-check with the support team. But it sounds that you cannot see the data on your IHD (In-Home Display) during the Power Move Flex event. If that’s the case, then no need to worry. A smart meter records all your data even if there is a bad connection. Once the connection is fine, it sends all recorded data to OVO. All sent data should be seen on the app or your online account. If I remember correctly, it’s common for IHD to display average (not precise) data. Like, to have an idea.

       

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        August 18, 2025

        Does the above advice help ​@Bluehair?

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