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costeekBest Answer
Rank 2
Aug 17, 2025 7:49 PM UTC

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.

 

 

 

Hi,

It’s good to double-check with the support team. But it sounds that you cannot see the data on your IHD (In-Home Display) during the Power Move Flex event. If that’s the case, then no need to worry. A smart meter records all your data even if there is a bad connection. Once the connection is fine, it sends all recorded data to OVO. All sent data should be seen on the app or your online account. If I remember correctly, it’s common for IHD to display average (not precise) data. Like, to have an idea.

 

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4 replies

Rank 2
Phil225xe
Rank 2
Aug 17, 2025 2:32 PM UTC

Ask support to check your meter is sending every 30 minutes.

    Rank 8
    DuncanL
    Rank 8
    Aug 17, 2025 3:56 PM UTC

    Is it the Smart Meter or the Display Unit that doesn’t appear to be working.  If you mean the display unit that doesn’t necessarily mean that your smart meter is not sending the data.

      Rank 2
      costeekBest Answer
      Rank 2
      Aug 17, 2025 7:49 PM UTC

      Updated on 19/01/25 by Ben_OVO


      Our current trials are now closed, and we'd like to thank our users for their participation.

       

       

       

      Hi,

      It’s good to double-check with the support team. But it sounds that you cannot see the data on your IHD (In-Home Display) during the Power Move Flex event. If that’s the case, then no need to worry. A smart meter records all your data even if there is a bad connection. Once the connection is fine, it sends all recorded data to OVO. All sent data should be seen on the app or your online account. If I remember correctly, it’s common for IHD to display average (not precise) data. Like, to have an idea.

       

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        Aug 18, 2025 9:14 AM UTC

        Does the above advice help ​@Bluehair?

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