The Archive

Hi Alli have been on a quarterly billing cycle since i automatically got transferred to ovo years ago, i have now had an email informing me that i am now moving to monthly bills, i know ovo do not do monthly billing for new customers but i would still prefer a quarterly bill instead of monthly as thats what i have always had. does anybody know if this is somethng i can stay on or is it a non negotiable change that all customers now have been moved to?any help appreciated.

I’m just going to copy and paste the complaint I just sent any help and advice would be appreciated thanks :)To OVO Complaints Team.I want to make a formal complaint. Recently last week moved into a new property which you already supplied electric and gas so I thought it would be easier just to stick with you. Set up my account with a nice lady who said I had smart meters and meter readings would be sent automatically and I would be paying monthly when it was due for gas and electric. Today (Sat 11th Jan) I woke up to no gas or heating or hot water. I had to call my landlord to get a certified gas engineer out only to be told I have a pre-payment gas meter that I have to top up. It had no credit hence why no gas, This was never mentioned to me. I then tried to call you and your phone lines are closed at weekends! I text chatted to someone they said the gas meter is pre-payment you top up with a code or online. They then said the meter isn’t communicating with OVO and s

So today is the day I am due to get smart meter installed to replace old (Payg) THTC in PH2 postcode area in Perthshire.    Will update on how it goes.Heating in house is provided by old style storage heaters in lounge and hall with panel heaters (that we don't use) in bedrooms.Hot water is immersion.  

I am a THTC customer on  complex meters.The app doesn't support complex meters and redirects you to sign in online Except it actually doesn't and every time I try to sign in through the online browser it constantly tells me sorry the app doesn't support.…Why am I unable to access the online account 

OVO tell me that I have to chose either economy 7 or economy 10 before I can book a smart meter appointment as they need different smart meters?  Does this mean I won’t be able to move tariff once the smart meter is installed?  Also they tell me they will fit a timer so that I can boost heating with convection heaters on the off peak rate or boost the hot water?  I am quite confused as at the moment all our heating, hot water, and electric shower operate on the off peak rate at any time of day. I understood that they had to offer the same set up but they tell me they will support this type of tariff?  Can some one explain how the hot water, shower and panel heaters will work or what tariff they will run on? Or will they only run at cheap rate during the economy 10 hours. How do my quantum storage heaters know when the cheap rate is?I find the whole situation confusing and unfair when we have the THTC tariff and set up because we have no mains gas option and it is

The backdated statements from Apollo do not show on my ap or on my online OVO account. How do I get copies ? 

HiI am moving  to Octopus this week are there any tips for using the App?

Hiya! 😀Really confused about off-peak tariffs. Does the Warmer Home Plan have one?Thanks

Given 8 digit code to set up gas card, followed steps to activate card in meter, card reading as invalid in shops. Tried with two separate cards, same result. No emergency credit due to needing to use it (OVO failed to send out gas card after asking for one on multiple occasions or inform us we could get one from shop for almost a month) it is currently -4, two disabled people in the house, no emergency line to call and the gas has now been cut off. What do I do? 

Where can I see the monthly total of kWh charge via Chargeanytime?  I can only see the daily figures and I don’t want to have to add up 30 days every month!  There must be a report somewhere???

Hi there - I’m helping my Mum move house. She is currently a British Gas dual fuel customer, but we want to set her up with an OVO account in her new place. She moves on Tuesday 7th Jan. Is that possible, or are we best sticking with British Gas for the move and then switching after she has moved? Thank you in advance for your help. 

I got my A2AHP last year in May and ever since then I've actually been looking forward to the onset of winter to see how it will perform. It's actually doing quite well but in thinking about last year's data (collected so I could measure the performance for this heating season) it suddenly occurred to me that there is a point where you have used 50% of the heating energy for that season. I was walking the dog so I had to wait until I had got back home again, reasoning during that time that it had to be somewhere towards the end of January or perhaps even very early February. Well, it turned out to be the 20th January so my title to this is actually misleading to the extent that local weather conditions could make it a warmer day rather than the coldest. So, keeping the title (never let the facts spoil a good title) the period between the 10th and the 30th January is likely to be the coldest period where you use the most heating and you could consider the 20th January t

Previously on THTC plan. Smart meter was installed on the 16 October 24To date cannot access Ovo app directed to online account After smart meter installation when checking online account still found that since smart meter installed the daily standing charge still increasing and account still showed THTC planOn contacting customer service to make them aware of the Still increasing daily standing charge received email from them stating that the THTC plan would stop on the 15 th October 24 and the new smart meter plan starts on the 16 th October 24 and that I would  Not be charged for Two daily standing charges or energy usage from period 15 th October-9 th November ( billing period 8th October- 9 th November )Online account shows bill is now available The billing shows the THTC billing as I would normally receive which includes the daily standing charge has continued to the end of the billing period There is no billing showing for the smart meter fr

Hello thereI joined OVO a week ago by phone callSince then,I haven't received any welcome email or confirmationI have tried all the steps they recommend me...reset my password,use chrome etc nothing worksAlways the same error :"No identifiers.paym in session"I contacted them to make sure all my details are correct and apparently they are but I can't access anywhereI don't even know my OVO IDI am starting to be a bit concerned aboutPlease,could you help me?Many thanks

Hello all.I only joined OVO in March, so I’ve only had 4 monthly statements so far & every 1 of them have been wrong.As a new customer I’ve been keeping an eye on my account, just to make sure my direct debit payment covers my actual usage costs.I’m guessing I have a different setup to most, as in the fact that we have 2 gas meters & 1 electric. only 1 gas, 1 elec are smart meters.The normal view on the illustrative statement is correct up until my monthly statement has been produced, so the billing on all 3 meters is in sync. Albeit as long as a manually supply my dumb meter reading.But my actual bill so far every month has only incorporated any 1 of the meters, or 2 of the meters or even once after a phone call to OVO to let them know, it had been amended to show a combination of 2 different meters.Every month I place a call to OVO to let them know my monthly statement is wrong again & eventually OVO produces a correct statemen

Hi There,Bit of an odd one here.Used gas last night as per usual no problem but came into house early tonight (23rd) and no gas throughout house.Checked with neighbours and their supply was ok so tried to contact OVO but it was shut.Went outside to check gas meter and the display was blank so in desperation turned off stop valve and pressed the red and black buttons several times and opened the valve again.Eventually the display lit up with the message "opening valve " and then the display returned to a normal setting.I went back into house and the gas supply was as back.Is this normal as I know electricity trips but gas and is it likely to happen again and is it safe.Any explanations would be greatThanks in advance

i had an ovo engineer out wednesday to fit a new metre he told me to get a plumber out as he couldn't get the bolt off my plumber came today and has done it ready for the new metre but has broken the nipple in the metre so has told me i need an emergency ovo engineer out to check it and fit new metre but there's no one answering the phones how do i speak to someone to get them here for help please 

I’m interested in knowing if and when Ovo Energy may be signing up with Ripple Energy as a supply partner.  I’m keen to join Ovo Enery, especially their EV Tariff, but I have shares in Ripple Energy and am therefore limited to subscribing to one of their supply partners.  Do Ovo Energy have plans to become a partner with Ripple Energy and if so, when?

I have just received a letter from a collections agency regarding my old SSE account.when i joined OVO it seems my account was migrated to them with an enormous debt.this is all new to me, i had a PAYG meter and have for years,i was always led to beleive that any debt incurred would be included in my weekly top ups!!In trying to contact collections at OVO they are useless.they pass your problem around and then put the phone down,i want to talk to someone who can really help!!!!any suggestions will be gratefully received.

On the app my Power Move peak average showed at 4.14% at the end of October, but with a reduced credit of £11.61 for some unknown reason. I've received no end of month email and no credit shows on the to date November details either. Anyone else having this problem? 

Hello. I just moved in to new property. There is pre paid meter. I don't have card , key, Pan. How can I top up?

How much are the standing charges being dropped by OVO on the fist of January next year.