Skip to main content
S
Rank 1
Solomonrose86
Rank 1
December 4, 2025
Solved

Charging not being deducted from Anytime miles

  • December 4, 2025
  • 4 replies
  • 138 views

I have charged twice (end of Nov and once in Dec) and the miles have not been deducted from my allowance. 

Does this mean it has been charged at full rate? Also, how do I get the miles retrospectively deducted - not sure if someone at OVO can answer this for me? 

Just to clarify my VW app had a password issue which took VW 2 weeks to sort - so its likely linked as the OVO charge app wouldnt have been linked to the car - but I still have my miles to use. 

Best answer by Ben_OVO

Morning ​@Solomonrose86, I hope you’re well.

 

I’ve reached out to a colleague in the Charge Anytime department about this, and they’ve said:

 

We'd need to be connected to the vehicle for it to work. The VW password issue has stopped us from connecting to the car, so we wouldn't have been controlling the charging and it wouldn't have been using the allowance. They wouldn't get deducted retrospectively. Instead, once they've reset their VW password, they should just be able to delete/re-add their vehicle in Ovo Charge. It'll get them to re-enter their VW password and reconnect.

 

I hope this helps, cheers.

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 4, 2025

Hey ​@Solomonrose86 ,

Try the Charge Anytime team on 0330 175 9678 for this - they can dig the logs and get this fixed up for ya!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    December 5, 2025

    Morning ​@Solomonrose86, I hope you’re well.

     

    I’ve reached out to a colleague in the Charge Anytime department about this, and they’ve said:

     

    We'd need to be connected to the vehicle for it to work. The VW password issue has stopped us from connecting to the car, so we wouldn't have been controlling the charging and it wouldn't have been using the allowance. They wouldn't get deducted retrospectively. Instead, once they've reset their VW password, they should just be able to delete/re-add their vehicle in Ovo Charge. It'll get them to re-enter their VW password and reconnect.

     

    I hope this helps, cheers.

    Powered by the Sun
    S
    Rank 1
    Solomonrose86Author
    Rank 1
    December 5, 2025

    No it doesn't. I tried to call yesterday but hung up after 20 mins ok hold

     I will try again

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    December 8, 2025

    Morning ​@Solomonrose86, I hope you’re well and had a good weekend.

     

    Have you heard back from Charge Anytime yet?

    Powered by the Sun
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd