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MrsL-C
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December 4, 2025
Solved

Switched suppliers but Hypervolt needs me to remove schedule from Charge app?

  • December 4, 2025
  • 5 replies
  • 151 views

I've recently switched suppliers but my Hypervolt charger needs me to remove the schedule from the OVO app. The OVO app looks to have removed me from the plan already. What do I do?

Best answer by Blastoise186

Hi ​@MrsL-C ,

You need to delete your account (or at least the Charger!) via the OVO Charge app to start the flow.

After that, contact Hypervolt and they can do the rest. 0333 090 3093 should do the trick.

5 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
December 4, 2025

Hi ​@MrsL-C ,

You need to delete your account (or at least the Charger!) via the OVO Charge app to start the flow.

After that, contact Hypervolt and they can do the rest. 0333 090 3093 should do the trick.

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MrsL-CAuthor
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December 4, 2025

The OVO charge app has changed and wants me to run through set up all  almost like it’s logged mr out but still lists my account in the settings   

When I open it wants time to check eligibility and when I head to devices says none

M
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MrsL-CAuthor
Rank 1
December 4, 2025

Hi ​@MrsL-C ,

You need to delete your account (or at least the Charger!) via the OVO Charge app to start the flow.

After that, contact Hypervolt and they can do the rest. 0333 090 3093 should do the trick.

Looked again I can delete the account from the app but the device isn’t listed to remove. 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
December 5, 2025

Morning ​@MrsL-C, I hope you’re well.

 

I’ve added the EV badge to your Forum account. Sad that you’re leaving OVO, but by all means still use the Forum for any EV / energy related questions you have in the future!

 

​@Blastoise186 is right - you’ll need to speak to Hypervolt for this; they’ll know what to do.

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MrsL-CAuthor
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December 5, 2025

Thank you, only left OVO because of the ev price hike. 
 

unlinking the account from the OVO charge all worked. No need to contact Hypervolt. 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd